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Managing Disks - Certify, Verify, Initialize
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Topic starter
I've been using a thunder bay drive for about 4 years. I'm using soft raid xt 5.8.3.
One of my disks is going bad, so I bought a new one and plugged it into the drive. I get a message that the disk needs to be initialized but selecting that option leads to nothing happening.
What am I doing wrong?
Posted : 01/07/2020 1:40 pm
This should be easy, depending on what is wrong.
First, check if the correct SoftRAID driver is loaded by OS X. Run this command in terminal.app
sudo kextstat -b com.softraid.driver.SoftRAID
If the output is 5.8.3, good. If 5.6.9, then disable Secure Boot:
https://srforums.wpengine.com/pages/support/faq/faq_imacpro_secureboot.html
Also check that you have "Full Disk Access" support for the SoftRAID app.
(System Preferences/Security/Privacy - drop SoftRAID app into the Full Disk Access pane)
Let me know if these are your issue or not.
When you initialize a disk in SoftRAID, though, it should initialize.
Posted : 01/07/2020 3:11 pm
Topic starter
This should be easy, depending on what is wrong.
First, check if the correct SoftRAID driver is loaded by OS X. Run this command in terminal.appsudo kextstat -b com.softraid.driver.SoftRAID
If the output is 5.8.3, good. If 5.6.9, then disable Secure Boot:
https://srforums.wpengine.com/pages/support/faq/faq_imacpro_secureboot.htmlAlso check that you have "Full Disk Access" support for the SoftRAID app.
(System Preferences/Security/Privacy - drop SoftRAID app into the Full Disk Access pane)Let me know if these are your issue or not.
When you initialize a disk in SoftRAID, though, it should initialize.
Thans. I added full disk access and the disk showed up and was initialized. However, it's shown as separate drive, not part of my RAID array.
Furthermore the certification process shows a problem with the new disk and says it shouldn't be used.
I'm wondering if there's something wrong with the hardware or I just got a DOA drive.
Posted : 02/07/2020 10:27 am
We have a video to help you add disks to the array:
http://softraid.com/pages/videos/setup_videos.html
What was the error message? The reliability could be the hardware or the drive. If this is a Thunderbolt disk, then you will see "Predicted failure" from reallocated sectors.
If it is USB, SMART is not enabled normally.
Open the SoftRAID Log and paste the certify error here:
Posted : 02/07/2020 10:56 am
Topic starter
We have a video to help you add disks to the array:
http://softraid.com/pages/videos/setup_videos.html
What was the error message? The reliability could be the hardware or the drive. If this is a Thunderbolt disk, then you will see "Predicted failure" from reallocated sectors.
If it is USB, SMART is not enabled normally.
Open the SoftRAID Log and paste the certify error here:
Thanks! I was just reading the written instructions on the website. I didn't check the videos and they were much, much better.'
Problem solved. Thanks!
Posted : 03/07/2020 9:35 am
