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Validate restarts Macbook Pro M1

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(@john-palaganas)
Trusted Member

Hello,

I was about to replace 1 drive on my 2 X RAID 1 configuration because SoftRAID tells me there's 2 i/o errors and should be replaced.

After watching this video: https://www.youtube.com/watch?v=vgwoEIbNEA8

It tells me to validate the "volume" first before I physically remove the disk. But each time I "validate" the "volume" my Macbook Pro M1 restarts. Any advice?

SoftRAID v6.0.1 b48 - Driver v6.0.1 b48

Thank you!

John

Quote
Topic starter Posted : 10/01/2021 8:12 pm
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(@softraid-support)
Member Admin

The M1 should not kernel panic on this.

Please attach a SoftRAID Tech support file. Maybe it has a clue.

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Posted : 10/01/2021 10:05 pm
(@john-palaganas)
Trusted Member

 

I tried "validating" again but after the restart, there's no entry on the SoftRAID log but I'll attach generated report.

 

Thank you!

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Topic starter Posted : 11/01/2021 9:06 am
(@softraid-support)
Member Admin

@john-palaganas

Thanks, the validate issue may be a SoftRAID logging bug. I will note this so we can fix this.

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Posted : 11/01/2021 9:22 am
(@john-palaganas)
Trusted Member

@softraid-support Thank you!

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Topic starter Posted : 11/01/2021 9:29 am
(@john-palaganas)
Trusted Member

@softraid-support What can you suggest that I do in the meantime? I just need to replace 1 disk from a RAID 1 volume. Do I skep the "validate" portion? Thank you!

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Topic starter Posted : 12/01/2021 7:33 am
(@softraid-support)
Member Admin

@john-palaganas

Attach a SoftRAID Tech Support file. I can tell you what you need to do.

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Posted : 12/01/2021 9:57 am
(@john-palaganas)
Trusted Member

@softraid-support

Here it is. Please let me know if you need anything else.

 

Thank you!

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Topic starter Posted : 12/01/2021 10:39 am
(@softraid-support)
Member Admin

@john-palaganas

Run SoftRAID. Preferences, disk.

Make sure SMART USB drivers are set to load.

shut down. remove all USB devices.

Restart. Wait two minutes after you get the desktop

Connect the USB drives.

Save a new support file and attach it.

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Posted : 12/01/2021 11:13 am
(@john-palaganas)
Trusted Member

@softraid-support Ok here you go!

 

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Topic starter Posted : 12/01/2021 12:18 pm
(@softraid-support)
Member Admin

@john-palaganas

 

I guess we cannot get SMART with our USB SMART driver on your system (We will be enhancing this feature with 6.0)

Download the trial of DriveDX. See if it reports SMART on your USB drives and if so, if any are predicted to fail.

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Posted : 12/01/2021 2:47 pm
(@john-palaganas)
Trusted Member

@softraid-support I've been trying to make DriveDX install SMART on my USB drives but it doesn't work. I dont think it supports M1 macs at all so no luck.

Any other advice? Thank you!

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Topic starter Posted : 16/01/2021 8:52 am
(@softraid-support)
Member Admin

@john-palaganas

Apple does not like to support SMART over USB. Here is a trick that works on intel (Cataline/Mojave), give this a try.

remove all your USB devices.

restart. Wait two minutes.

Now plug them in. Does DriveDx see SMART?

We are still working on our USB SMART driver for M1, it is a lower priority, but we hope to get it done.

 

You can temporarily connect it to an older computer, however, if you have one.

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Posted : 16/01/2021 11:39 am
(@john-palaganas)
Trusted Member

@softraid-support I did that procedure since it was recommended by DriveDX but nothing   https://imgur.com/Lj2CTTV

 

Going back to my original issue. Do I need to install SMART on my SoftRAID volume in order to replace the "bad" disk? https://imgur.com/zclk1Kh

https://imgur.com/zclk1Kh

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Topic starter Posted : 16/01/2021 1:19 pm
(@softraid-support)
Member Admin

@john-palaganas

 

The problem without SMART is IO errors may or may not have been caused by a failing disk.

 

However, your disk has 32,000 hours, which is about end of life for a disk. So its not a bad idea to replace it. Its likely to be failing soon in any case.

IO errors can be caused by many things, so you can also clear the IO error counter in SoftRAID and see if you get another, if so then replace it.

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Posted : 16/01/2021 5:45 pm
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