SoftRAID Support
@softraid-support
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Joined: Aug 28, 2015
Last seen: May 5, 2026
Topics: 46 / Replies: 9132
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RE: Softraid 7 no longer allows me to install drivers and app is no longer recognizing my RAID drive

Please attach a SoftRAID technical support file if you can save one from utilities menu.

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@the-matador Plase go to softraid.com/support and fill in a support request. We have a beta to test, but it is not yet a public beta. thanks

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@the-matador What is your exact error message? (and your volume should be mounting, correct?)

2 years ago
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RE: Regular HDD knocking sound from Thunderbay RAID while unmounted

@charles Seems to me if this is synchronized, it would not be the drives, as synchronization implies an external controller, ie, MacOS. I do not ...

2 years ago
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RE: Is SoftRaid can be used in Laptop?

If you are using RAID 0 or 1, SoftRAID lite lets you use it with any hardware. (external drives). if you want RAID 5, then an OWC enclosure, or purc...

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@ckuehne THe issue is a "timing" kind of issue, hopefully I have a new beta soon.

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@davo Anotherwords, Disk Drill only found structureless data? (no names/folders) What about R-Studio?APFS has no recovery tools. THe only thing I...

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@davo What is the status of your main volume? Can it mount (its the rebuilding volume) If it does not mount, is it backed up? Can you launch this ve...

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@ckuehne You uninstalled using terminal? sudo softraidtool uninstall

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@ckuehne What exact error? A part of the application failed?

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@davo Can you just attach the file created? The errors in terminal are normal and not informative.

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@happycamper Sorry, I mistyped the command: sudo softraidtool generatereport ~/Desktop/HappyCamper.2023-11-09.sr_supt

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@happycamper Can you connect the drives, and generate a support file from the command line (Terminal.app) Paste this in. You will need your admin p...

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@happycamper Save a support file from utilities menu. Attach it here. this may be a case of the opposite of the "bleeding edge", you may be on th...

2 years ago
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RE: An internal part of Softraid application has stopped functioning properly

@davo Please attach a SoftRAID tech support file, let me see where you are on this.

2 years ago
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