@nomatterhowgood It means this is a plist/preference/setting issue, as reinstalling restores all preferences/settings to the original. Kind of pr...

@andykay SoftRAID is totally flexible like that. Note that with HDD's a "end of the disks" RAID 0 will be much slower than you expect. Its like cut...

@guitarflex I can try to expedite a warranty claim if it is applicable, post the serial number of the blade.We are the top seller of blades in the ...

@nomatterhowgood If I had something, I would recommend it. We do not know what is causing this. Maybe it is a setting somewhere in MacOS. One th...

Manually unnmount the volume from the desktop. If that does not work, if it is a Time Machine volume, disable auto backups.Else, try exempting the v...

@nomatterhowgood Do not delete it yet. There is something installed in your system that is interfering with the macOS calls we are making to activate....

@lilapmr I had a suggestion from engineering. If you end up going through the "replace one drive at a time", and it is successful, send a new support ...

@nomatterhowgood This just shows the issue is something inside MacOS. Its a step forward. Let me see if I can get any ideas. BTW: the second syst...

@tlinn I would not worry. NordVPN is your VPN. VPN's are used to hide your IP address from web bots, etc. Many people have them. they are on subs...

@nomatterhowgood Thanks for confirming that. I had to have this confirmation in order to escalate this. We have many thousands of users, and this is...

@lilapmr Yes that is exactly what I am saying. In 30 years, the number of drives I have seen that were healthy at 60,000 hours is a very small perce...

@tlinn Yes, worst case scenario, is the SoftRAID Application will not launch, it will give an error that the Monitor failed.Note: its not the VPN t...

@nomatterhowgood Note: you did not need to re-download the app. It appears the SoftRAID mechanism that checks for license server thinks the netwo...

@nomatterhowgood Lets try this next. Keep wifi/eithernet off. "uninstall SoftRAID" from utilities menu. restart. Launch SoftRAID install ...

@nomatterhowgood Its a modestly small dialog box, with the title, "Activate Serial Number Offline"