SoftRAID Support
@softraid-support
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Joined: Aug 28, 2015
Last seen: Apr 28, 2026
Topics: 46 / Replies: 9131
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RE: Disk for Softraid Volume Disappeared

Attach a SoftRAID tech support file.

1 year ago
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RE: Strange RAID spin-down/spin-up behavior

@jpperry Problem is some of these units only have a 1 year warranty, unless you purchased with drives, then it is three years. Contact customer s...

1 year ago
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RE: Disk stuck in "waiting for mount" and read-only

@stban Cancel the rebuild, then try. (Utilities menu to cancel)

1 year ago
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RE: Strange RAID spin-down/spin-up behavior

@jpperry Strange behavior. How old is this enclosure?

1 year ago
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RE: Strange RAID spin-down/spin-up behavior

NO this is not correct, when drives spin down from macOS, they all spin down. I don't think I have ever seen your behavior. there is no "reason" for A...

1 year ago
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RE: Disk stuck in "waiting for mount" and read-only

@stban Lets try this:Select your volume tile in SoftRAID "recover failed disks" do NOT validate. restart. does your volume mount?

1 year ago
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RE: raid 5 questions

We do not support adding disks to a RAID volume, sorry.SoftRAID has no practical volume size limit, and supports up to 16 drives per volume. You can h...

1 year ago
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RE: New Mac Studio M2. SoftRaid 8.3. ThunderBay Flex8. All Volumes Disappeared Waking Up - Not A Good Start!

@guitarflex This disk has other volumes on it. Do you need to remove them? (initialize the drive will clear up the partition maps.)

1 year ago
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RE: New Mac Studio M2. SoftRaid 8.3. ThunderBay Flex8. All Volumes Disappeared Waking Up - Not A Good Start!

@guitarflex I found the same model drive (different capacity, however) and do not see this issue. Can you attach a screen shot of the expanded disk...

1 year ago
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RE: SoftRaid 8.3 can’t resize or create new RAID on Time Machine destination

@vladie Sorry this did not work. Glad you are up and running now.

1 year ago
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RE: SoftRaid 8.3 can’t resize or create new RAID on Time Machine destination

Time Machine does not let go of the volume. Disable Auto backups, manually unmount the volume and try again.

1 year ago
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RE: First Aid type function on softraid?

SoftRAID is not a file system driver. We do not manage anything inside the volume. Disk Utility First Aid can be used on SoftRAID voliumes, although i...

1 year ago
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RE: "Internal" SoftRAID error during certification

@mustgroove That is the feature we need to add, adding feedback will also input into the log.

1 year ago
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RE: "Internal" SoftRAID error during certification

@mustgroove No we have not added this yet. If a certification fails using terminal, it should spit out the drive and error. I would have to test ...

1 year ago
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RE: New Mac Studio M2. SoftRaid 8.3. ThunderBay Flex8. All Volumes Disappeared Waking Up - Not A Good Start!

@guitarflex Yes if you pull it out, push it in, it should show up and rebuild.

1 year ago
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