@bphrea At least on ebay, you cannot search by part number, they are not there. Generally it is the Thunderbay 6-bay, but you will get all kinds of...

@bphrea There are no spare parts left sorry. I did check ebay and not much there. A replacement might have to be the 8 bay.

@benklein First question: the license did not "expire", but your ability to get upgrades expired. We moved to a subscription service now, where it ...

@bphrea Thats been discontinued for a while. We may not have spare parts, as it was the only 6 bay we did. I will ask on Monday.

@bphrea How old is the enclosure? I am not in hardware, but can check... Is this a thunderbolt 2? 4 bay?

@stmoddell Let me clarify, as something else could be going on. Are ANY drives showing up in SoftRAID? (like the internal), i.e, is there a blank w...

@stmoddell First, drives literally not showing up is a hardware. While I did not need all those support files, the drives are showing up in each. ...

@bphrea Either you have a failed cable, computer (thunderbolt port) or enclosure. Most likely cable, so move things around. This is 100% a hardware...

@davidement Thanks for your comments. It takes time to do changes to the SoftRAID driver and this is a major change. But it is under development. S...

@bphrea We have to fix this attachment issue. I don't know what caused that. Did you power cycle your drives?

@benklein You used a different email address which is why I could not find it. I fixed your license, if you deactivate/activate, it will be working...

@stmoddell For "security" we limit attachments to .txt, sr_supt and jpg. That way malware cannot be attached to the forum. tar, zip, etc are not ...

@davidement RAID 6 is under development. But it is at least a year away. Note that with predictive failure, getting two failures at the same time...

@benklein I got your support file. The problem is your license Premium support expired on 19 July, 2024. I do not know why it is not displayed as s...

@pesch Something a user reported. Try this: Turn off spotlight indexing on all disks and delete the following system files: com.apple.powermanage...