SoftRAID Support
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Joined: Aug 28, 2015
Last seen: Apr 28, 2026
Topics: 46 / Replies: 9131
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RE: ThunderBay 4 on a Mac Mini 2018 (6-core i5): will using both TB3 ports make any difference?

@envoy510 they are both TB3. I will try to find out, but perhaps this relates to using a Monitor on one of the ports. I have never treated the port...

1 year ago
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RE: Certify times

Certify takes about 1 day per 2TB of capacity, so 7 days seems correct. Are the drives getting hot? Temperature can be a concern on drives. Why not ...

1 year ago
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RE: ThunderBay 4 on a Mac Mini 2018 (6-core i5): will using both TB3 ports make any difference?

@envoy510 You bring up a good question, I do not know why they are labeled such, but the 2018 Mini has 4 Thunderbolt ports. Are you sure you are re...

1 year ago
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RE: I Don't Think This Is A Problem But Not Sure Where Else To Ask....

@guitarflex this is a relatively common problem. We have a line of cards now, and bundle it with software that does the certify process to "refresh...

1 year ago
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RE: Disk for SoftRaid Volume has disappeared

@bphrea I believe only the 6 bay would be compatible, but I do not know the electronics.

1 year ago
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RE: Smart staus not visible

@stevenc The release that will fix the SMART bug is scheduled for later this month, it will fix the SMART data.I will report in on the Memory issue...

1 year ago
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RE: I Don't Think This Is A Problem But Not Sure Where Else To Ask....

@guitarflex the USB comment meant USB drives do not have SMART checks, so you cannot tell about predicted failure on USB disks. The only differen...

1 year ago
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RE: Slow encryption

@freddy I do not think anything but another 6 bay will work. I have never taken one apart for this, but might try this weekend.

1 year ago
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RE: ThunderBay 4 on a Mac Mini 2018 (6-core i5): will using both TB3 ports make any difference?

One is Thunderbolt, the other USB3, they share the same connectors. Thunderbolt is a superset of USB, and is faster. You cannot use a USB cable with T...

1 year ago
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RE: I Don't Think This Is A Problem But Not Sure Where Else To Ask....

@guitarflex If the disk reports SMART data (its not USB), then it may be OK. If this happens again, update backups, "remove disk", certify the disk...

1 year ago
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RE: I Don't Think This Is A Problem But Not Sure Where Else To Ask....

Since it hung on reading, try a "validate" volume.You can also figure out the disk that hung from the log (the serial number is probably shown), and v...

1 year ago
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RE: Disk for SoftRaid Volume has disappeared

@bphrea SoftRAID is independent of bus or enclosure. Any JBOD enclosure will work. You can split enclosures, such as a Thunderbay 4 drive, plus a O...

1 year ago
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RE: Disk for SoftRaid Volume has disappeared

@bphrea I have no idea here, you are in uncharted waters!this enclosure has 3 PCI lanes, and a NVMe slot. But I cannot guess to how to replace/repa...

1 year ago
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RE: SoftRaid 7.5 - not showing drives.

@stmoddell If the app main window is completely blank, then a process is hanging. Make sure the SoftRAID Monitor is launching (menu bar). If you la...

1 year ago
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