SoftRAID Support
@softraid-support
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Joined: Aug 28, 2015
Last seen: Apr 28, 2026
Topics: 46 / Replies: 9131
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RE: SoftRAID Premium won't activate although I have a valid subscription

@benklein Try using this link and getting a link to the file:Click on select files, and select the Diagnostic file on your desktop. I will lo...

1 year ago
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RE: SoftRaid 7.5 - not showing drives.

@stmoddell the forum should be given standard support files.What if you use wetransfer? I only stopped using it as the ads started getting heavy. Y...

1 year ago
Forum
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RE: MacOS 15, On Volume Delete [SoftRAID Error : An internal part of the SoftRAID application has stopped functioning properly. Please quit SoftRAID and relaunch it.]

Note: any time there is an error in the application, quit/relaunch rather than trying again. Was this a Time Machine volume?Save a SoftRAID tech sup...

1 year ago
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RE: SoftRAID Premium won't activate although I have a valid subscription

Where did you post your issues? (what page(s))Let me make sure links are not broken. Post a SoftRAID tech support file. I can investigate with t...

1 year ago
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RE: SoftRaid 7.5 - not showing drives.

@stmoddell Interesting. If you control click on it and "compress" it, can you upload it then?

1 year ago
Forum
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RE: SoftRaid 7.5 - not showing drives.

@stmoddell Its strange, as it is one "some" of the users on the forum. We do not know why yet, as we have not changed anything on this end, we are ...

1 year ago
Forum
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RE: I have lost availability to change permissions on my 8 disk 28 TB RAID

@sre The volume has a "disk identifier" and Disk Warrior will see it, even if it calls it "SoftRAID Media"

1 year ago
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RE: I have lost availability to change permissions on my 8 disk 28 TB RAID

@sre SoftRAID does not talk to "files" or the file system, that is all MacOS. SoftRAID cannot "get in the way" of other apps accessing files. Try m...

1 year ago
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RE: Kernel panic reboot once a day or once every few days

@sergey Thanks, we needed to eliminate that. Also, I do not know how Disk Drill frequency does SMART checks, but excessive SMART checking can adver...

1 year ago
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RE: Kernel panic reboot once a day or once every few days

One System Diagnose is enough.In the Apple forum, the trigger seemed to be CPU/GPU related, not drives, but you give me a though. Disable SMART checks...

1 year ago
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RE: I have lost availability to change permissions on my 8 disk 28 TB RAID

@sre You may even qualify for a free upgrade, as they have been very generous in upgrade policy. I still recommend it after over 20 years and it is ...

1 year ago
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RE: Kernel panic reboot once a day or once every few days

@sergey Let me see what I can learn. I asked about over heating, as it seemed to be the trigger on the only related panic I could find online. I ha...

1 year ago
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RE: Smart staus not visible

@stevenc I have to ask the Windows developers on resume certify. Yes it should, resume is in the specs. What I do not know is if resume auto starts...

1 year ago
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RE: Spin down of HDDs

@denverite Interesting. Did you re-enable spotlight?I am passing this through engineering, if they have any comments, I will post it. either way, w...

1 year ago
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RE: Smart staus not visible

@stevenc We have a fix for this coming in the next SoftRAID for Windows update, which will be in the next couple weeks. Thanks for reporting it, it...

1 year ago
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