Is this a new enclosure? Can you attach a SoftRAID tech support file?

@peterinjapan That looks like it is in Apple format. Please attach a SoftRAID tech support file. I can look at options.

Yes, Disk Warrior will be your friend here. Use the latest version, but it should have no problem repairing the volume directory

@stefferber It will take some time, I am pushing for a formal policy, so everyone like you can get consistent results. Its unlikely to happen befor...

@nicasello It will be from owc.com

@nicasello It was sent to the email you used to create this account. It starts with ntomas, correct?

@peterinjapan Watched the video I linked to. Its only 3 minutes and will give you confidence.

@peterinjapan Did you certify the disks before using them? I does appear that the one disk failed, although we cannot tell accurately what the issu...

@seth-goldin Let me find the instructions.

@milopalmer PLease attach your invoice (I won't post it) We have escalated this ,but won't have answers until end of the week likely

@nicasello We sent a support email on this, to help resolve this.

@rnb2 Lets wait for the enclosure answer first, as that could be a longer license support term.

@milopalmer What is the OWC serial number of the enclosure? (7 digits)

@rnb2 These SoftRAID suggestions involve other departments. I am investigating/making recommendations, but it may take a few days.

@milopalmer What is your license number? It should be inside the front door