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disk#'s change every restart/reconnection, as they are assigned randomly as they show up at startup.
Try "validate" your volume. it runs in the background. so you can use the volume while validating.
Change volume optimization to workstation so it completes quicker.
When that is done you should not see the "failed" any longer. Or, if validate fails, you should see an indicator.
If you want to know what disk each is, give them SoftRAID Disk labels. That sticks to a disk.
Posted : 02/10/2023 3:47 am
Change your volume optimization to "workstation". Then "validate" the volume. this should fix this, or if the validate fails, you will know you have a faulty disk.
Disk#s change constantly. Give your disks SoftRAID "disk labels" so you can identify them accurately.
Posted : 02/10/2023 3:50 am
@softraid-support I have labeled the disks now. Once again, coming out of sleep it gave me a message about being degraded and is rebuilding. I will try a verify after it finishes rebuilding.
It would be a huge coincidence if I suddenly had a physical drive failure the week I upgraded to Sanoma and 7.6., and after Sanoma/7.5 were causing kernel panics every few hours.
Posted : 02/10/2023 11:29 am
Hibernate is a known MacOS bug, with several problems. If you get a panic after waking from sleep, "report to Apple" and save the text info to a Text Edit file. Then save and "Make Plain Text", so you can post it here.
Posted : 02/10/2023 11:38 am
@softraid-support I will do that next time I see it.... I just had another hard reboot but this time it was after a black screen of death, so I had to power cycle... it didn't come up with the usual crash report screen.
Posted : 02/10/2023 3:27 pm
It may be in the console, but if you have 7.6, you can attach a support file and give the approximate date/time and I can see if we capture it.
Posted : 02/10/2023 6:55 pm
@softraid-support see attached log from the latest crash
My machine was about 8 hours into verifying the previous "bad" disk when it crashed.
On reboot, my machine now says "degraded - 6 missing disks"... 6 of 8 have not come up.
No way this is a hardware problem.
Posted : 05/10/2023 10:58 am
If the disks do not show up, it is hardware cause. power cycle everything, see if they power up and show up.
SoftRAID Application is a "reporter", it will display the same drives that Disk Utility shows.
I have never seen this panic before.
Posted : 05/10/2023 11:30 am
I am having the same problem. System is 2019 Mac Pro with OWC PCIE NvMe drives. OSX 13.5.2. 7.5 works fine. 7.6 fails because the NvMe drives cannot be found. I've attached three screen shots. First is 7.5 showing the system working. Second is 7.6 showing error. Third is Helper error message (which is no help at all.). Please advise.
Posted : 05/10/2023 9:59 pm
Open up a support case at softraid.com. We have a debug beta that may help, until we can get to root cause and resolve this.
Posted : 06/10/2023 2:50 am
A support case was opened. SoftRAID 7.6.2 beta was provided by the tech support team. It was installed successfully. Device discovery was successful. Now letting it run to see if it throws off any errors.
Posted : 06/10/2023 11:31 pm
Glad the beta works. Errors would be a independent issue, if you get any.
Posted : 07/10/2023 12:20 am
Is it possible to get a link to the beta which addresses this issue?
Posted : 08/10/2023 6:06 am
Currently this is not a public beta, so you need to open a support case. It seems to fix about 75% of cases. when you open the support case, we can send it, as we need to track it and the beta's effectiveness.
Posted : 09/10/2023 12:41 am
So how can we download the 7.5 version of the app since 7.6 doesn't work?
Posted : 18/10/2023 11:53 am
