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Cant start up MacStudio with Thunderbay 4 attached

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(@steve223)
Estimable Member Customer

If you have a Thunderbay 4 and a Mac Studio the mac will go in an endless restart loop.

 

Only option seems to start up Thunderbay later well after Mac started up and is running.

 

I just wonder how my Promise Raid has zero issues with MacOs, but anything with Softraid has frequent issues.

 

 

Quote
Topic starter Posted : 22/07/2022 5:30 am
(@softraid-support)
Member Admin

It appears Ventura fixes this issue, finally.

The Promise is a single disk to macOS. that has advantages and disadvantages.

ReplyQuote
Posted : 22/07/2022 9:27 am
(@flwehr)
Active Member

I've just installed the Ventura beta and it does appear to fix the kernel panic - have been able to restart with no issues.  Running a 8-disk Thunderbay which has been problematic for some months.  Fingers crossed that it stays that way!

ReplyQuote
Posted : 30/07/2022 1:14 am
(@flwehr)
Active Member

That’s the good news.  Bad news is that SoftRAID 6.3 apparently will not start up in Ventura.  Am I missing something?

ReplyQuote
Posted : 31/07/2022 9:25 am
(@softraid-support)
Member Admin

@flwehr 

You need to use a beta, we are far from done with Ventura updates.

Here is a link:  http://www.softraid.com/sr_beta

There is a chance SoftRAID won't launch correctly, let me know.

ReplyQuote
Posted : 31/07/2022 1:49 pm
(@flwehr)
Active Member

@softraid-support Thanks for this.  I did install the beta version of SoftRAID.  It opened and shows all of my disks - mounted and unmounted.  But I was unable to install the updated driver (it just became unresponsive but was able to force-quit with no apparent damage).  Here's the console log since I installed the new version:

Aug 01 0800 - SoftRAID Application: Launching application: SoftRAID version 6.3.1 b4
Aug 01 0806 - SoftRAID Driver: The SoftRAID volume "Time Machine " (disk17) encountered an error (E00002C1). A program attempted to read or write to a volume which was not open.
Aug 01 1340 - SoftRAID Application: Launching application: SoftRAID version 6.3.1 b4
Aug 01 1354 - SoftRAID Tool: The command 41 encountered the error 1.

Aug 01 1335 - SoftRAID Application: Launching application: SoftRAID version 6.3.1 b4
Aug 01 1338 - SoftRAID Driver: The SoftRAID volume "Time Machine " (disk17) encountered an error (E00002C1). A program attempted to read or write to a volume which was not open.
Aug 01 1302 - SoftRAID Application: Launching application: SoftRAID version 6.3.1 b4
Aug 01 1304 - SoftRAID Driver: The SoftRAID volume "Time Machine " (disk17) encountered an error (E00002C1). A program attempted to read or write to a volume which was not open.

Anyway everything else seems to be working well and I can live without opening softRAID for the time being so I think I will count my lucky stars and keep good backups for the next few months.

- Fred

ReplyQuote
Posted : 01/08/2022 12:41 am
(@softraid-support)
Member Admin

@flwehr 

We are working on Ventura issues, there are still issues.

ReplyQuote
Posted : 01/08/2022 12:57 am
(@theubster)
New Member

Hi, I moved from an Intel iMac to a MacStudio Ultra and I'm suffering the same problem related to the DART issue and with Monterey 12.5  I see that the problem got worse and now even if I wait for some minutes the system crashes immediately after connecting to the Mac Studio the Thunderbolt Raid Drivers...

I read about the 64K stripe workaround but this would mean to move a lot of Terabyte from the current drive which is VERY time consuming... 

Good to see that Ventura could solve the issue but of course it is very unstable yet ... I don't think I have any other chance right now than wait or go for the workaround correct ?

Thank you

Ubaldo

ReplyQuote
Posted : 06/08/2022 11:11 am
(@softraid-support)
Member Admin

@theubster 

Did you try removing one disk temporarily, then pushing it back in after 5 minutes?

ReplyQuote
Posted : 07/08/2022 4:06 am
(@sheldonmclean)
Active Member
Posted by: @theubster

Hi, I moved from an Intel iMac to a MacStudio Ultra and I'm suffering the same problem related to the DART issue and with Monterey 12.5  I see that the problem got worse and now even if I wait for some minutes the system crashes immediately after connecting to the Mac Studio the Thunderbolt Raid Drivers...

I read about the 64K stripe workaround but this would mean to move a lot of Terabyte from the current drive which is VERY time consuming... 

Good to see that Ventura could solve the issue but of course it is very unstable yet ... I don't think I have any other chance right now than wait or go for the workaround correct ?

Thank you

Ubaldo

Hi Ublaldo.

Did you try the 64K stripe workaround? What were the results?

Are there any downsides to this workaround?

I also have many terabytes to move if I want to rebuild. So, I'd like to hear more first.

Thanks in advance!

-- Sheldon.

 

ReplyQuote
Posted : 08/08/2022 9:18 am
(@sheldonmclean)
Active Member
Posted by: @softraid-support

@theubster 

Did you try removing one disk temporarily, then pushing it back in after 5 minutes?

Hi softraid-support.

Can you describe this method in more detail or point me in the right direction?

Thanks, Sheldon.

ReplyQuote
Posted : 08/08/2022 9:19 am
(@softraid-support)
Member Admin

@sheldonmclean 

Take off the front panel on your enclosure.

unscrew any one drive. Pull it out 1 inch.

connect it up.

This will work.

Now after 5 minutes, you should be able to simply push in the drive, without macOS crashing.

64k works in most all cases also, it does not have any significant performance impact.

A clean install works, also, but if you use migration assistant to import data, it generally imports whatever causes the panics.

At least it is fixed in Ventura, macOS 13, coming probably in October, based on past macOS releases.

ReplyQuote
Posted : 08/08/2022 9:24 am
(@softraid-support)
Member Admin

@sheldonmclean 

I will let him or others answer if they are inclined. But there are extremely few users with the panic on 64k stripe unit size.

ReplyQuote
Posted : 08/08/2022 9:25 am
(@sheldonmclean)
Active Member

@softraid-support Thanks for the quick response!

I'll try the 'remove-a-drive-for-five' method for now.

Is the idea that the ThunderBay won't cause any more panics unless/until you restart?

Thanks, Sheldon.

ReplyQuote
Posted : 08/08/2022 11:09 am
(@softraid-support)
Member Admin

Yes that is the idea. Works for most all users.

ReplyQuote
Posted : 08/08/2022 1:46 pm
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