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What do you just before to make the drives stop appearing?
Do you hear them spin up when you connect the cable? Are lights flashing on the enclosure, even faintly?
Does the enclosure need power cycling or just unplug the cable for the drives to show up?
Posted : 19/10/2022 11:43 pm
Topic starter
@softraid-support as mentioned before every restart of the MacStudi the OWC raid does not mount like any of my other drives, after a restart I need to switch off and on again and then drives appear.
Posted : 20/10/2022 12:27 am
@steve223 Every restart. But is the enclosure blinking at all, like flashing lights? Are the drives powered up or down?
I am trying to figure out what is going on, whether a power supply issue, thunderbolt issue or what. If you bought the enclosure with drives, it will still be under warranty.
Posted : 20/10/2022 12:30 am
Topic starter
@softraid-support yea made the mistake of purchasing from OWC in the US as I did not expect to have an issue, so sending it back to the US cost hundreds of Aussie $ or do you have someone in OZ? What does it have to do if I bought it with drives?
Posted : 20/10/2022 12:44 am
Warranty on a bare enclosure is 1 year. With Drives the combo has a 3 year.
We do have ozzie help, but the repair depot may be in Taiwan.
Chat with customer service on macsales.com. I am not involved with hardware issues.
Posted : 20/10/2022 8:15 am
Topic starter
hm could not really get away with 1 year warranty in Australia according to consumer law
Posted : 20/10/2022 6:03 pm
Did you contact macsales re: warranty?
this is a SoftRAID forum, it is not for hardware, except for how it interacts with SoftRAID software. If there is a different warranty in Australia, I would not know.
Posted : 20/10/2022 11:41 pm
Topic starter
@softraid-support happens on either of the two Thunderbolt slots, when I start the MacStudio the Thunderbay recognises this all HD's and lights fire up briefly but then it switches to only one blue light and the Raid will not mount unless Thunderbay is manual switched back off and on again
Posted : 24/10/2022 3:58 pm
Just in case, see if you can chat with the hardware support folk at macsales.com. But it appears to be a faulty enclosure to me. Perhaps the Thunderbolt circuit board is bad, I do not know.
Posted : 24/10/2022 8:16 pm
Topic starter
@softraid-support strange that everything else works, don't you think?
Posted : 24/10/2022 8:46 pm
Yes, but hardware that is not recognizable until power cycle is not normal. I have 20 such enclosures around the office and the only similar issue is a dock that has to be unplugged/replugged to get it to work. But in that case, I know it is defective. I think your enclosure may have a similar issue.
Posted : 24/10/2022 10:08 pm
I have Ventura installed and still have this crashing issue. Also have this exact issue. Any advice OWC?
Posted : 26/10/2022 4:39 pm
The panic is the DART panic? We may have enough data for Apple at this point, I may have news in the next few days, but no guarantees, as Apple is a very very large company.
Posted : 27/10/2022 9:07 am
Topic starter
@softraid-support by the way it just was another SoftRaid bug as version 7 solved the problem, the Thunderbay now will show up after a restart without the need to switch Thunderbay on and Off.
Posted : 08/11/2022 3:59 pm
Whatever is/was going on, we made no change that would have impacted this. I would like to give engineering credit, but can't.
;-)
Posted : 08/11/2022 10:38 pm
