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Mac mini 2014 running OSX 10.12.6 with Server.
SoftRaid 7.5
Recently had issue with external OWC Mercury Elite Pro Dual Mini Portable with 2 x 1Tb SSD running as RAID 1 on hardware. (failed drive, replaced and rebuilt, raided OS now working and booting reliably) Since then if that external drive is attached the SoftRaid does not display any of the attached drives, drive bays, etc.
If I physically disconnect the external Elite Pro Dual RAID, the mini boots from the internal HD and will show drives.
I 'need' the external drive to run my OS and SoftRaid to ensure my RAIDs are healthy. Is there a prefs file that is corrupted or some troubleshooting routine I can follow? Happy to provide additional information as needed.
Posted : 28/12/2023 5:36 pm
Run the terminal command:
diskutil list
Post the output
Also, download 6.3 and see if that works.
This post was modified 2 years ago by SoftRAID Support
Posted : 29/12/2023 12:32 am
Topic starter
diskutil output shows all the drives attached, no problem. getting a screen shot of headless mini not the easiest, but trust me the drives all show fine.
SoftRAID 6.3 also shows all drives fine. Do I just live with vers 6.3?
Posted : 01/01/2024 5:36 pm
Notice there are zero drives showing, not even the internal. This means the Application is hung waiting for the SoftRAID Monitor to report in.
If you uninstall SoftRAID with terminal, then launch SoftRAID and reinstall it, does it work? here is the terminal command:
sudo softraidtool uninstall
Posted : 01/01/2024 6:31 pm
Topic starter
so you're saying, uninstall SoftRAID from cmd line and then re-install vers. 7.5?
I'll give it a shot.
Posted : 01/01/2024 9:50 pm
Topic starter
diskutil -list output
"
diskutil list
/dev/disk0 (internal, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *121.3 GB disk0
1: EFI EFI 209.7 MB disk0s1
2: Apple_CoreStorage Internal Drive 121.0 GB disk0s2
3: Apple_Boot Boot OS X 134.2 MB disk0s3
/dev/disk1 (internal, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *1.0 TB disk1
1: EFI EFI 209.7 MB disk1s1
2: Apple_CoreStorage Internal Drive 210.9 GB disk1s2
3: Apple_Boot Recovery HD 650.0 MB disk1s3
4: Apple_HFS data 788.3 GB disk1s4
/dev/disk2 (internal, virtual):
#: TYPE NAME SIZE IDENTIFIER
0: Apple_HFS New OS +326.0 GB disk2
Logical Volume on disk0s2, disk1s2
7C933FFA-10E3-4265-8DAD-2DF2BFE09DBE
Unencrypted Fusion Drive
/dev/disk3 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *4.0 TB disk3
1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 2.3 MB disk3s1
2: 2E313465-19B9-463F-8126-8A7993773801 7.3 MB disk3s2
3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 4.0 TB disk3s3
/dev/disk4 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *4.0 TB disk4
1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 2.3 MB disk4s1
2: 2E313465-19B9-463F-8126-8A7993773801 7.3 MB disk4s2
3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 4.0 TB disk4s3
/dev/disk5 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *1.0 TB disk5
1: EFI EFI 209.7 MB disk5s1
2: Apple_HFS externalRaidOS 999.3 GB disk5s2
3: Apple_Boot Recovery HD 650.0 MB disk5s3
/dev/disk6 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *4.0 TB disk6
1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 2.3 MB disk6s1
2: 2E313465-19B9-463F-8126-8A7993773801 7.3 MB disk6s2
3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 4.0 TB disk6s3
/dev/disk7 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *4.0 TB disk7
1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 2.3 MB disk7s1
2: 2E313465-19B9-463F-8126-8A7993773801 7.3 MB disk7s2
3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 4.0 TB disk7s3
/dev/disk8 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *4.0 TB disk8
1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 2.3 MB disk8s1
2: 2E313465-19B9-463F-8126-8A7993773801 7.3 MB disk8s2
3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 4.0 TB disk8s3
/dev/disk9 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *4.0 TB disk9
1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 2.3 MB disk9s1
2: 2E313465-19B9-463F-8126-8A7993773801 7.3 MB disk9s2
3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 4.0 TB disk9s3
/dev/disk10 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *4.0 TB disk10
1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 2.3 MB disk10s1
2: 2E313465-19B9-463F-8126-8A7993773801 7.3 MB disk10s2
3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 4.0 TB disk10s3
/dev/disk11 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *4.0 TB disk11
1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 2.3 MB disk11s1
2: 2E313465-19B9-463F-8126-8A7993773801 7.3 MB disk11s2
3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 4.0 TB disk11s3
/dev/disk12 (external, virtual):
#: TYPE NAME SIZE IDENTIFIER
0: Apple_HFS tiffany +8.0 TB disk12
/dev/disk13 (external, virtual):
#: TYPE NAME SIZE IDENTIFIER
0: Apple_HFS greebo +16.0 TB disk13
/dev/disk14 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: Apple_partition_scheme +19.9 MB disk14
1: Apple_partition_map 32.3 KB disk14s1
2: Apple_Driver43 28.7 KB disk14s2
3: Apple_Driver43_CD 71.7 KB disk14s3
4: Apple_Driver_ATAPI 28.7 KB disk14s5
5: Apple_Driver_ATAPI 71.7 KB disk14s6
6: Apple_Patches 262.1 KB disk14s7
7: Apple_HFS ldap_bk 19.4 MB disk14s9"
Also, SoftRAID 6.3 shows the all drives attached and the RAID array's inside the ThunderBay 8. -- Should I upgrade to newer version or stay at 6.3
I tried to set the Elite Pro Dual RAID to JBOD and use SoftRAID to control the RAID, but the XT license I own won't permit that, so I recreated the 1Tb 2 disk RAID on the Elite Pro Dual and restored it and then re-installed the OS to be sure.
This post was modified 2 years ago by stmoddell
Posted : 04/01/2024 7:16 pm
Topic starter
tried to include this on previous post, but took to long.
SoftRAID 6.3 working as it should.
This post was modified 2 years ago by stmoddell
Posted : 04/01/2024 7:34 pm
What is your license number (I won't post it)
It is better to run a newer version, but if you need to upgrade to do so, maybe not worth it. 6.3 is fine for 10.12, although we are always adding bug fixes.
Posted : 04/01/2024 11:26 pm
Topic starter
How can I provide my license / Serial number without it showing up for all to see?
Also, I was running 7.5 just fine and problems only started after the release of 7.6. I doubt that actually had any cause/effect but 7.5 behaved fine until the 'notice of your expired support' notice appearing upon reboot and 7.6 not being compatible with OS 10.12.6.
This post was modified 2 years ago by stmoddell
Posted : 06/01/2024 5:48 pm
I do not post license numbers, I will remove it from your post before approving it.
Posted : 07/01/2024 2:56 pm
Topic starter
erial number, not sure if this is license. (ok, checked license tab in support site and it verifies that this is i )
sorry for the long delay, I had to leave this alone for a while as it was 'mostly working' as the hardware raid box for the OS caused the machine response to be frustratingly slow and I decided to leave it be for a week or three. now it seems that the rebuild and/or the Time Machine backup has finally caught up and things are back to being zippy, and I can resume updating the RAID software
This post was modified 2 years ago 2 times by stmoddell
This post was modified 2 years ago by SoftRAID Support
Posted : 27/02/2024 2:31 pm
Topic starter
OK, after leaving machine alone to clean up it hardware raid rebuild and Time Machine backup to catch up, I updated from SoftRaid 6.3 to 7.5 and the issue of no drives showing reoccurs. Is there some prefs file I should be deleting or is 7.5 just not happy with this OS version?
Posted : 27/02/2024 2:53 pm
If the drives are not showing in The main window, it is likely something (like a disk) is hanging. If you launch hte app with out the disks connected, do you see the internal drive?
Posted : 27/02/2024 8:49 pm
Topic starter
After shutting down and removing the external Raid box and rebooting running on the mini's internal HD for OS, and just the external 8bay Thunder Bay RAID box attached, I upgraded from 6.3 to 7.5 vers of SoftRaid and the behavior was the same. No drives displayed.
Posted : 01/03/2024 2:37 pm
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