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My Upgrade + Support Plan for Softraid 7 Pro expires on 08/21/23.
I bought an OWC Mercury Pro U.2 Dual enclosure on 12/15/22 (order P6536789). Does it extend my Upgrade + Support Plan until 12/15/23 ?
Posted : 09/04/2023 6:09 am
Since you upgraded to Pro, its not simple. You can use either license, but the XT license won't support the non OWc enclsoure when that support ends.
Posted : 09/04/2023 6:54 pm
We are working to make it as easy as possible. Its always going to be a bit complex when users have multiple licenses/enclosures bought at different times, but we want to make this easy as we can.
Posted : 10/04/2023 1:41 pm
Hello, I received a notification my Update and Support Plan will expire 8/31/23. I visited the store and purchased the first year support under order: #351534, however my softraid still shows expiring on 8/31/23 when the order details says 7/5/24. Do I need to restart or do anything for that to update to the new date? Thanks
Posted : 05/07/2023 4:35 pm
Deactivate/Activate your license, which will force SoftRAID to "phone home", and it will fix this.
Posted : 05/07/2023 4:52 pm
@softraid-support Hello, I tried this and the menu still shows the support plan ending on August 1 2023.. Do I need to do additional steps?
Posted : 13/07/2023 5:04 pm
That should be enough. Let me investigate. Did you enter your license number when you renewed? Something seems to have gone "wrong".
Posted : 13/07/2023 11:53 pm
@softraid-support Hmm, I don't recall. I posted my order # in my previous comment.
This post was modified 3 years ago by SoftRAID Support
Posted : 14/07/2023 11:49 am
When I remember to, I try to remove personal details from posts.
I looked up your order and noticed it is a "free" upgrade, as part of your support plan. All upgrades are free under an active plan. This is a zero cost upgrade, so does not update the expiration date of support.
A free upgrade does not reset the clock. Your support plan still expires in August. Sorry for confusion. I notice the blurb on the invoices is not reflective of this, so it is in the process of being clarified.
Posted : 14/07/2023 1:36 pm
Wait, so even if I spend $250 on a Pro license, my "support plan" will expire and I won't get updates within the same major version? Does the SoftRAID app stop working, too?
Posted : 03/08/2023 2:32 pm
If you upgrade to Pro, you get a year of support and upgrades. so yes it includes upgrades.
At the end of a year, your application does not stop working, however you ability to get additional free upgrades stops.
Posted : 04/08/2023 9:48 am
If you upgrade to Pro, you get a year of support and upgrades. so yes it includes upgrades.
At the end of a year, your application does not stop working, however you ability to get additional free upgrades stops.
Does the term "upgrade" only refer to bug fixes (i.e., updates within a major version), or does it also cross into major versions, if there happens to be one within that year?
Posted : 04/08/2023 9:56 am
Yes everything is included. Lets say you buy a SoftRAID support plan today. You will get the Sonoma upgrade, you will get the next major upgrade, likely in the spring, etc.
Posted : 05/08/2023 11:30 am
