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BAD USB-C CABLE!

(@ericbarker)
Eminent Member Customer

I felt I should post this as a warning to others. I've been having trouble for weeks, certifying and mounting my Thunderbay. The techs here spent countless posts trying to figure out why things kept failing. Only now did a realize, the USB-C cable that connected to the Thunderbay was totally screwed. Simply touching it made it audibly crackle and disconnect.

It was a brand-new Belkin USB-C cable that I used instead of the included cable because that one was too short. Even after I got the drives certified and mounted, the volume kept getting knocked off. I noticed one support post saying there was too much tension on the cable, so I jiggled mine and it immediately died.

I've considered USB-C plugs to be more secure than USB-A, but obviously some cables are much better than others. I moved the Thunderbay over a bit used the OEM OWC cable, and it was snug as a bug, I could wiggle it all around and it held connection.

Let this be a lesson, if you seem to be having weird random problems, check your connection!

Quote
Topic starter Posted : 03/03/2020 1:26 am
(@softraid-support)
Member Admin

Thanks for your feedback. It is easy with USB cables to forget how low quality they can be.

Unlike Thunderbolt, there are no quality checks with USB, anyone can make a USB C connector cable. not only that, you cannot tell by inspection whether they are capable of full speed, high power, etc. Its a dumb thing intel and the USB specifications committee allowed.

As speeds get faster and faster, cable tolerances need to be more and more exact.

ReplyQuote
Posted : 03/03/2020 1:45 pm
(@howdytom)
Eminent Member Customer

Thanks for sharing.

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Posted : 04/03/2020 5:44 am
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