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Topic starter
Hi,
Attempting to start running SoftRAID 7.01 on Ventura M1 Mac Mini Studio.
I get the following error:
SoftRAID application cannot initialize itself correctly. Please try booting fro a different volume and try again.
It quits right after this!
Really have no clue as to what to do to get this running. I was told I need to upgrade from 6.3 o 7.01 for Ventura. I am using a bunch of OWC RAID disks.
Can someone in SoftRAID pls help?
Each time we have a MacOS upgrade, SoftRAID breaks. Very poor experience ever since I bought OWC disks and SoftRAID.
I just need to get my disks to work again. Tried all known and documented tricks.
Thanks,
-Balu
This topic was modified 3 years ago by SoftRAID Support
Posted : 08/01/2023 10:32 am
Wordpress had a security upgrade, now I have problems posting to the forum, so apologies. I am trying something different to post.
Do you have something like Bit Defender running? Any VPN software running?
Posted : 08/01/2023 1:25 pm
Topic starter
I don't have Bit Defender or VPN running. It exits while trying to install helper giving this error message. I tried installing 6.3 and it exits at the same point.
Also, this is a new Mac Studio. My SoftRAID formatted OWC drives (RAID5 config) are not recognised and mounted with the default drivers on MacOS.
I am stuck with no way of mounting and using my drives.
Posted : 08/01/2023 9:08 pm
We do not have a driver installed for M1, so the app needs to install the driver.
Do you have any VPN installed? Anti virus, like Bit Defender? Those are possible triggers for this issue
6.3 cannot run on Ventura or Monterey. You need SoftRAID 7.
I may have to contact you off line, however.
Can you do a clean install of Ventura on your Mac Studio?
(do not migrate data)
Here are some instructions:
https://www.youtube.com/watch?v=1o8SKaSFyNo
Posted : 08/01/2023 10:21 pm
Topic starter
Any update or suggestions? Is there any way to get SoftRAID 7.01 to work on my Mac Studio? I removed VPN and don't have Bit Defender.
If I do a clean install all over again, its disruption and downtime again.
Is there any way to convert RAID5 back to RAID0 and just use Apple default drivers and continue to use my drives? I can plug my OWC RAID disks to the old computer where it is still mounting. Can I convert it to RAID0 and bring them into new Mac Studio?
It's is frustrating to deal with these issues regularly despite regularly upgrading SoftRAID. Appreciate your help.
Thanks!
Posted : 09/01/2023 10:49 pm
the clean install is a "second" installation and will not interrupt your work. Then you have a clue if the problem is inside or outside your MacOS. We made the video as it includes the step necessary to get SoftRAID to work on the second system. Its just for testing, you can delete it later.
What would be a simple test is then add the VPN to the second MacOS system, then see if SoftRAID can still launch.
I would appreciate it. We may also be able to generate a debug version of SoftRAID to see what is going on. A bug is especially hard when we cannot see it in our labs.
Posted : 10/01/2023 11:56 am
I get the same error message running SoftRAID 7.0.1 on the Mac Mini M2 Pro. Full Disk Access is enabled. Bitdefender is disabled. Security is changed to Reduced, with "user management of kernel extensions from identified developers." I have uninstalled and reinstalled SoftRAID and MacOS Ventura. No success so far.
Any new ideas? I just purchased SoftRAID for an OWC array, and I'd love to be able to use it.
Dave
Posted : 05/02/2023 8:40 pm
Please paste this command into the terminal.app. There should be a blank line as output, this checks if the driver is being quarantined. thanks
xattr /Library/Extensions/SoftRAID.kext
Posted : 05/02/2023 11:55 pm
I don't get a blank line, but rather "com.apple.quarantine". I uninstalled SoftRAID, then reinstalled with Bitdefender disabled. Same error message.
What do I do now? I'd really like to be able to use my OWC array.
Posted : 09/02/2023 11:05 pm
To remove quarantine, paste this line in:
sudo xattr -r -d com.apple.quarantine /Library/Extensions/SoftRAID.kext
Restart. You may need to reinstall the SoftRAID driver (Utilities menu)
Posted : 09/02/2023 11:08 pm
@softraid-support I tried entering that command line (no message in Terminal after running it), then restarting. No success. The initialization error message in SoftRAID is the same; it appears right after the helper tool install window, whether I click Install Helper, or Cancel. I also uninstalled and reinstalled SoftRAID 7.0.1. Any other solutions?
Posted : 14/02/2023 2:12 pm
This is strange..... Run the check for quarantine again, it should not say quarantine:
xattr /Library/Extensions/SoftRAID.kext
Posted : 14/02/2023 8:32 pm
@softraid-support I ran that line, too, but SoftRAID still gives me the initialization error after failing to install the helper tool. I see another SoftRAID extension at /System/Library/StageExtensions/Library/Extensions/SoftRAID.kext, but I can't delete it.
Posted : 14/02/2023 9:44 pm
@softraid-support In addition to what I mentioned a couple minutes ago . . . I was able to delete /Library/Extensions/SoftRAID.kext, but reinstalling SoftRAID 7.0.1 does not reinstall the driver. It keeps telling me I first need to install the helper tool, but then quits with the initialization error, regardless of whether I click Cancel or Install Helper.
Posted : 14/02/2023 10:05 pm
Dont delete individual files, when they are kernel extensions, it does not work. However, maybe this is worth a try. Run this to uninstall SoftRAID, and restart and try to install the driver again.
sudo softraidtool uninstall
Posted : 15/02/2023 12:45 am
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