Notifications
Clear all
Windows 10 Issues
10
Posts
2
Users
0
Likes
297
Views
Topic starter
Hi all, my Thunderbay4 under Windows10 suddenly disappears after updating both softwares. Softraid also lost the licence serial number, I had to re enter it.
I can still see the disks of the Thunderbay into Softraid's main interface, but there is no Raid volumes available.
Also: MacDrive (that I've purchased because Softraid won't start with Paragon installed...) says it's unable to launch at the computer start, no matter what I do.
I need to access my Raid as soon as possible!
Posted : 03/07/2022 1:15 am
Try uninstalling MacDrive, and see if that helps.
Posted : 03/07/2022 11:06 am
Topic starter
I've unistalled MacDrive, but my Raid is still missing. SoftRAID sees the four disks of the Raid, but there is no Raid Volume.
Posted : 03/07/2022 12:39 pm
I dont think there will be anyone to assist until Tuesday.
You should fill in a support form for this, at
https://www.softraid.com/support/contacting-tech-support/
Go here to save a Windows support file:
https://www.softraid.com/support/tech_support_reports/#toggle-id-2
When you get a response, then attach the support file.
Posted : 03/07/2022 12:51 pm
Topic starter
Done, I hope you'll find a solution, I really need that Raid ASAP.
Ugo
Posted : 03/07/2022 2:00 pm
Topic starter
Finally the support found how to solve: uninstall the last version of the software and reinstall the previous one.
There's a way to avoid the constantly popping out window asking to update it again?
Posted : 09/07/2022 9:17 am
Again you have to check with the Windows team. Windows is my weak spot.
Posted : 09/07/2022 4:30 pm
Topic starter
Looks like I'm in the Windows Issues Forum that's why I'm posting here...
Posted : 10/07/2022 2:07 am
We do not have a regular monitor for Windows, so please file a support request here:
https://eshop.macsales.com/Service/support/technical-support-form
Posted : 10/07/2022 8:50 am
