Raid5 disappears af...
 
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[Solved] Raid5 disappears after update of SoftRaid and MacDrive

(@trafficarte)
Active Member

Hi all, my Thunderbay4 under Windows10 suddenly disappears after updating both softwares. Softraid also lost the licence serial number, I had to re enter it.
I can still see the disks of the Thunderbay into Softraid's main interface, but there is no Raid volumes available.
Also: MacDrive (that I've purchased because Softraid won't start with Paragon installed...) says it's unable to launch at the computer start, no matter what I do.
I need to access my Raid as soon as possible!

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Topic starter Posted : 03/07/2022 1:15 am
(@softraid-support)
Member Admin

Try uninstalling MacDrive, and see if that helps.

 

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Posted : 03/07/2022 11:06 am
(@trafficarte)
Active Member

I've unistalled MacDrive, but my Raid is still missing. SoftRAID sees the four disks of the Raid, but there is no Raid Volume. 

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Topic starter Posted : 03/07/2022 12:39 pm
(@softraid-support)
Member Admin

@trafficarte 

I dont think there will be anyone to assist until Tuesday.

You should fill in a support form for this, at

https://www.softraid.com/support/contacting-tech-support/

Go here to save a Windows support file:

https://www.softraid.com/support/tech_support_reports/#toggle-id-2

When you get a response, then attach the support file.

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Posted : 03/07/2022 12:51 pm
(@trafficarte)
Active Member

Done, I hope you'll find a solution, I really need that Raid ASAP.

Ugo

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Topic starter Posted : 03/07/2022 2:00 pm
(@softraid-support)
Member Admin

@trafficarte 

I wish I could assist, but I don't have the knowledge.

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Posted : 03/07/2022 7:47 pm
(@trafficarte)
Active Member

Finally the support found how to solve: uninstall the last version of the software and reinstall the previous one.
There's a way to avoid the constantly popping out window asking to update it again?

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Topic starter Posted : 09/07/2022 9:17 am
(@softraid-support)
Member Admin

@trafficarte 

Again you have to check with the Windows team. Windows is my weak spot.

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Posted : 09/07/2022 4:30 pm
(@trafficarte)
Active Member

Looks like I'm in the Windows Issues Forum that's why I'm posting here...

ReplyQuote
Topic starter Posted : 10/07/2022 2:07 am
(@softraid-support)
Member Admin

@trafficarte 

We do not have a regular monitor for Windows, so please file a support request here:

https://eshop.macsales.com/Service/support/technical-support-form

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Posted : 10/07/2022 8:50 am
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