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Topic starter
I just updated to v7.5. No disks nor volumes show up. There were no errors during installation. Relevant log entries:
Jun 08 08:03:47 - SoftRAID Application: Launching application: SoftRAID version 7.5 Jun 08 08:03:47 - SoftRAID Tool: The command 40 encountered the error -50. Jun 08 08:03:54 - SoftRAID Monitor: Starting SMART test on all disks which support SMART. Jun 08 08:03:55 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
The volume mounts fine. It's just not showing up in the application.
Any idea how I fix this? Is this safe? Why is this software so buggy?
Posted : 08/06/2023 7:10 am
This is a bug, we are working on. The problem is us caused by a modification (setting) change to MacOS, often by a third party utility, that prevents the SoftRAID Monitor from communicating properly to the Application. Things we have found triggering this are applications like Clean My Mac and other "cleaner" utilities, Anti virus applications and some IT (control) applications. It appears to involve the launch queue, but I am not sure yet.
The SoftRAID driver is not impacted. The 7.0 version of the application works fine, even with the 7.5 driver. So you can use that, and ignore (cancel) the option to upgrade the driver when you launch 7.0. If you are running 13.3 or later, the 7.5 driver will always load in any case.
Posted : 08/06/2023 9:33 am
Topic starter
Any estimation when this will be fixed?
Posted : 16/06/2023 4:38 pm
Not yet. Keep using 7.0. Everything will work, as the 7.5 driver is still loading.
Posted : 17/06/2023 10:32 am
Topic starter
So is 7.5 working yet? It's been over a year since this software has worked properly.
Posted : 14/08/2023 4:06 pm
We are still working on fixing this. We found a couple things. The issue is caused by settings for "Launch Agents" like the SoftRAID Monitor. That is why applications like "Clean My Mac" trigger this, they can block Launch Agents.
A workaround is going to /Library/Application Support/SoftRAID and launching the SoftRAID Monitor, which is a faceless app, then going back to the SoftRAID application and launching it.
A fix is coming in 7.6. We have some of this fixed, but not 100% yet, in beta versions.
Posted : 14/08/2023 4:22 pm
