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Softraid Monitor install problem

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(@markf21)
Eminent Member

I'm aware of the failing HDD but am not so concerned with it as yet. Planning on buying new HDDs very soon.

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Posted : 12/04/2021 9:50 am
(@softraid-support)
Member Admin

Thanks, it disproves a theory I had considered.

Let me get back to you.

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Posted : 12/04/2021 11:37 am
(@markf21)
Eminent Member

Thanks! 

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Posted : 12/04/2021 11:46 am
(@softraid-support)
Member Admin

@markf21

My theory was a bug when a disk was predicted to fail, which you disproved easily enough.

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Posted : 12/04/2021 11:51 am
(@markf21)
Eminent Member

I created an external bootable HDD and started up off of it. Then went manually thru the system for my internal drive and removed what I could find related to SoftRAID and OWC restarted off of my internal drive then ran 6.0.1 final with the same results and error message.

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Posted : 13/04/2021 11:13 am
(@softraid-support)
Member Admin

@markf21

And SoftRAID on your external drive was fine?

That would tell me this is someting in the System. I suspect a clean install would fix this, but that is sub optimal

 

BTW: the best is clcik on your internal boot disk and "uninstall SoftRAID driver" . this does not delete all the plists, but all the driver components.

then you can "install SoftRAID driver" onto this volume and see if it works.

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Posted : 13/04/2021 4:23 pm
(@markf21)
Eminent Member

Yes. Worked fine on the external drive. See that there is a new version of SR 6.0.3 so I'm dl'ing it and giving it a go.

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Posted : 13/04/2021 10:07 pm
(@softraid-support)
Member Admin

@markf21

Try from the external:

Click on the internal volume and "uinstall SoftRAID driver" and then "install SoftRAID driver.

boot from it and try again.

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Posted : 14/04/2021 1:25 am
(@markf21)
Eminent Member

Tried that same results although shows that I have driver 6.0.3 installed when running b53. Weird! Also had installed latest version of beta 8 of 11.3. When final of 11.3 is out for a couple of days I'll consider a clean install although I'm only having issues with SoftRAID 6.

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Posted : 14/04/2021 11:03 am
(@softraid-support)
Member Admin

@markf21

Feedback on 11.3 has been good.

Post SoftRAID tech support files, as that is the best way for me to investigate. I can see everything you can see.

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Posted : 14/04/2021 5:36 pm
(@markf21)
Eminent Member
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Posted : 17/04/2021 9:46 am
(@softraid-support)
Member Admin

the SoftRAID Monitor is unable to talk to the Application is what is causing the error.

I see three instances in the log.

this is a bug on our list, but I need to you get you working in the meantime.

Does this happen 100% of the time now? if you relaunch SoftRAID does it work?

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Posted : 17/04/2021 12:38 pm
(@markf21)
Eminent Member

Every single time with either 6.0.1 final or 6.0.3 final. b53 works every time though and sees driver 6.0.3 as a valid driver.

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Posted : 18/04/2021 9:21 am
(@softraid-support)
Member Admin

Thanks, I can post when we have a beta to potentially fix this. I do not know the cause yet, but have collected 5 support files (including yours), which hopefully will point to the culprit, so we can fix it.

This post was modified 2 years ago by SoftRAID Support
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Posted : 18/04/2021 2:02 pm
(@markf21)
Eminent Member

@softraid-support Thanks. I'll be standing by then. If you need anymore support files I'm happy to post 'em.

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Posted : 18/04/2021 5:40 pm
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