Big Sur on M1 machi...
 
Notifications
Clear all

[Sticky] Big Sur on M1 machines and SoftRAID issues

Page 48 / 59
(@antonyrock)
Trusted Member

@softraid-support yes of course I have this check box... what could be the problem?

ReplyQuote
Posted : 20/05/2021 4:38 am
(@softraid-support)
Member Admin

@romanmf

Yes a support file is helpful. Also check Activity Monitor to see what is using up either disk or CPU activity.

Even if you are still indexing, it would not make the disks that slow.

What could happen is if the directory of the volume is damaged, then volume performance would be very slow.

ReplyQuote
Topic starter Posted : 20/05/2021 8:58 am
(@softraid-support)
Member Admin

@thedutchvideoguy

I suspect you have the extensions cache issue. attach a support file and I can check that.

the first symptom probably was you did not get the macOS to prompt you to go to System Preferences and "Allow" OWC as an identified developer.

ReplyQuote
Topic starter Posted : 20/05/2021 9:01 am
(@thedutchvideoguy)
New Member

@softraid-support How do I do that?

ReplyQuote
Posted : 20/05/2021 9:06 am
(@softraid-support)
Member Admin

@antonyrock

Attach a SoftRAID tech support file. You will have to use the terminal.app. Just before you paste the below into terminal, launch SoftRAID to generate the error. then save the report. This will let me see if there are any clues in the system log.

softraidtool generatereport ~/Desktop/Antonyrock.5.20.21.sr_supt

 

ReplyQuote
Topic starter Posted : 20/05/2021 9:06 am
(@softraid-support)
Member Admin

@thedutchvideoguy

Save a Tech support file from the SoftRAID Utilities menu.

If you go to System Preferences/Security, is the option to "Allow" OWC as an identified Developer available? (It may not be, as the option goes away after a restart.)

ReplyQuote
Topic starter Posted : 20/05/2021 9:08 am
(@antonyrock)
Trusted Member
2021 05 20 17 08 33

@softraid-support

This post was modified 8 months ago 2 times by antonyRock
ReplyQuote
Posted : 20/05/2021 9:11 am
(@softraid-support)
Member Admin

@antonyrock

Thanks. Nothing in the system log that corresponds to your launching.

This is the error: Could not connect to SoftRAID Monitor, waited 0 seconds

Is the SoftRAID Monitor running? (the icon in the upper right menu bar?)

ReplyQuote
Topic starter Posted : 20/05/2021 9:32 am
(@antonyrock)
Trusted Member

@softraid-support

1. https://yadi.sk/i/qerN2BJ6sJ8AUw
2.

 3.

2021 05 20 18 13 09

 

ReplyQuote
Posted : 20/05/2021 10:13 am
(@softraid-support)
Member Admin

@antonyrock

What I wanted to know is if the MOnitor Menu widget is in the menu bar, especially when the Monitor failed error comes up.

This post was modified 8 months ago by SoftRAID Support
ReplyQuote
Topic starter Posted : 20/05/2021 10:22 am
(@antonyrock)
Trusted Member

@softraid-support

 

have you seen this link?   https://yadi.sk/i/qerN2BJ6sJ8AUw   here's a screencast

I don't understand what I need to show you, so I recorded a screen recording

ReplyQuote
Posted : 20/05/2021 1:31 pm
(@softraid-support)
Member Admin

@antonyrock

Yes, but the menu bar was not displayed.

Just look in the menu bar to see if the SoftRAID blue icon is there. When you launch SoftRAID does it disappear before you get the failed message?

Another test you can do is with Activity MOnitor.

Run it and filter for softRAID (the search icon). SoftRAID will be one of the processed running.

Click on the Monitor to highlight it, then the small blue "Info" button. You should get a dialog box with three tabs, the third is Open Files and ports.

Copy that text and paste it in your response.

 

thanks!

 

This post was modified 8 months ago by SoftRAID Support
ReplyQuote
Topic starter Posted : 20/05/2021 2:52 pm
(@antonyrock)
Trusted Member

@softraid-support

cwd
/
txt
/Applications/SoftRAID 6.0.4/SoftRAID 6.0.4.app/Contents/MacOS/SoftRAID
txt
/System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
txt
/Library/Preferences/Logging/.plist-cache.ngIFapiC
txt
/usr/lib/dyld
txt
/usr/share/icu/icudt66l.dat
txt
/private/var/db/timezone/tz/2021a.1.0/icutz/icutz44l.dat
txt
/private/var/db/analyticsd/events.whitelist
txt
/private/var/folders/w3/pwbll0ss0t14__hmdk4w7htw0000gn/0/com.apple.LaunchServices.dv/com.apple.LaunchServices-2547-v2.csstore
txt

<snipped>

This post was modified 8 months ago by SoftRAID Support
ReplyQuote
Posted : 20/05/2021 2:55 pm
(@antonyrock)
Trusted Member

"menu bar" you mean this is this ?

2021 05 20 22 56 12

 

ReplyQuote
Posted : 20/05/2021 2:57 pm
(@softraid-support)
Member Admin

@antonyrock

Screen Shot 2021 05 20 at 1.11.56 PM

 

This is the menu bar. See the blue light? that is the SoftRAID Monitor (Hope it is not too small to view)

 

ReplyQuote
Topic starter Posted : 20/05/2021 3:13 pm
Page 48 / 59
Share:
close
open