SoftRAID Support
@softraid-support
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Joined: Aug 28, 2015
Last seen: May 5, 2026
Topics: 46 / Replies: 9132
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RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up?

@bob_stan I need more information. Are you getting a notice that the Monitor failed? Or Application failed? Can you attach a SoftRAID tech support ...

3 years ago
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RE: Cant Delete RAID volume

@lmcorp What happens if you delete the volume in SoftRAID? If you get an error, what if you manually unmount all the volumes, then try to delete th...

3 years ago
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RE: I have a license for SoftRaid 7 XT, but after updating to Sonoma it's saying I need to pay over $100 to use the version supported on Sonoma, 7.6

When you purchase SoftRAID we offer free upgrades and support for 12 months. After that, to get additional upgrades, yes you need to renew support so ...

3 years ago
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RE: Spotlight using Softraid drive

I just ran a search for a unique file name on a SoftRAID volume with Sonoma. Finder search (spotlight) saw all copies. This is on an APFS volume. Is y...

3 years ago
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RE: Strange, volume failure.

@xchap2021 Validate does not touch the file system, it only checks the raw data and parity. We do not make any "repair" tools. All you can try is...

3 years ago
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RE: Spotlight using Softraid drive

Not seen this issue before. I can try to check it out. If this is a Sonoma bug, it needs to be reported right away.

3 years ago
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RE: APFS Writing Issues w/ Thunderblade (APFS) to RAID-5 Thunderbay (NTFS) on Windows 11

@heyretriever Its not a driver issue, can't be. That is because MacOS performs all IO to drives. Its an incompatibly with APFS and copying across the ...

3 years ago
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RE: Strange, volume failure.

@xchap2021 Did that drive that is out of sync drop out (hang) for a little while? That is what I guess is the cause. Is this backed up? there are n...

3 years ago
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RE: APFS Writing Issues w/ Thunderblade (APFS) to RAID-5 Thunderbay (NTFS) on Windows 11

@heyretriever Post again when you have more data. It could be a MacDrive issue, it could be a file sharing issue, lets figure it out.

3 years ago
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RE: APFS Writing Issues w/ Thunderblade (APFS) to RAID-5 Thunderbay (NTFS) on Windows 11

to be clear, you are copying from a Windows NTFS volume, over ethernet, to a macOS system with an APFS volume? An easy test is take a thumbdrive, er...

3 years ago
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RE: Cant Delete RAID volume

@lmcorp To attach a text file, it needs to be "text" not RTF, which is what TextEdit saves as. Fix that by using "make plain text" in Text Edit. th...

3 years ago
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RE: Unable to mount or rebuild 'degraded'

@acgourley When you connected to the new computer, did your volume mount? (You mentioned that you had to rebuild everything, not clear what you m...

3 years ago
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RE: Cant Delete RAID volume

Quit SoftRAID. Manually eject (unmount) the volume. Launch SoftRAID. Can you delete now?

3 years ago
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RE: Problem after replacing failed drive

@sdingeldein Now you need to "erase" the volume. (delete your data). SoftRAID does not rebuild volumes that cannot mount, it prevents data issues w...

3 years ago
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RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up?

@slippery the 7.5 driver will always load with Ventura, that is not a problem. We are investigating this issue, we have sent a debug version to s...

3 years ago
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