Please save a SoftRAID tech support file, one from each computer and attach here. I can take a look (SoftRAID Utilities menu)

When you install SoftRAID for Windows, just move the volumes over. No they will not work with USB 4, that is USB, the USC-C connector will be the sa...

@hmahoney thaniks for the info, I will watch other cases and perhaps you found a clue to what is going on with some users.

@hmahoney First guess is App Cleaner (I think there is a version that we look for, maybe we do not check the base version)Next guess is lingon. Can...

@spyro70 We have told the Clean My Mac people, they are so far insisting "its up to the user to decide what to delete". Maybe their engineers are...

@hmahoney No, SoftRAID tool does not need any permissions. You sure it is not on the desktop? If not, I can try to help using the SoftRAID app ...

@hmahoney Can you send me a SoftRAID tech support file? Since you have the tools installed, it should work via terminal: Launch the Terminal.app,...

@chirul0 We are going to try to get to it today.

@hmahoney Was SoftRAID able to install a folder in /Library/Application Support?

Can you generate a support file using this terminal.app command? It should create a file on the desktop. if so, attach it. This is an unusual issue, a...

@hmahoney try terminal sudo softraidtool uninstall and restart

@chirul0 Do you have it backed up? We can likely recover it, but it may take time to get to it.

Was there a mounted volume on these disks? SoftRAID is not seeing the actual volume, so there is partition map damage. Its confusing as the disks are ...

@fatpanda You can still get SoftRAID 6.3, so download that it is linked on our support pages. then after installing it try again.

@spyro70 If you launch SoftRAID, you get to enter your password, before the failed error?This should be installed first. Let me know.