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Topic starter
After a panic, you really need to collect the core dump right away, else the data scrolls out of logs, etc. Just do what you can.
thanks for trying!
Posted : 23/05/2021 9:49 am
@softraid-support ok, link to core dump in email case 01182069
I came home today to find the iMac unresponsive, so I did a hard shutdown and a dump after coming back up.
Posted : 23/05/2021 10:41 am
dear support I don't have any logs and errors in the console when I run soft raid
screen cast - https://disk.yandex.com/i/3aSnGtteIvaXIA
if the quality is poor, just download the file. I really hope for your help..
This post was modified 5 years ago by antonyRock
Posted : 26/05/2021 9:06 am
Topic starter
Run this command in terminal to see what driver version is loading, if any:
sudo kextstat -b com.softraid.driver.SoftRAID
If you get no response, run this command and see if your driver loads:
sudo kmutil load -p /Library/Extensions/SoftRAID.kext
Posted : 26/05/2021 11:00 am
Topic starter
The 6.0.4 driver is now loaded. Your volumes is mounted?
Posted : 26/05/2021 5:30 pm
@softraid-support yes, drives are connected everything works except softraid
Posted : 27/05/2021 2:56 am
Updated to the latest OS 11.4 and SoftRaid. So far no crashes or kernel panics.
Posted : 27/05/2021 5:57 am
Topic starter
Sorry I do not always understand your exact meaning.
Your volumes are now mounted? Does the SoftRAID app have a problem launching?
Posted : 27/05/2021 9:49 am
@softraid-support I don't have the soft raid app running but I have access to the data disks
Posted : 02/06/2021 1:55 am
Topic starter
When you launch SoftRAID, you get an error that the application failed? Or the Monitor failed?
When you look at the menu bar, is the SoftRAID icon there? (the SoftRAID Monitor is running)?
Posted : 02/06/2021 10:55 am
we are moving in a circle with you.. I have already sent screenshots and videos of what exactly happens when I run soft raid.. when I run soft raid - see screenshot. There is no SoftRAID icon in the menu bar.. what should I do? I am ready to cooperate
Posted : 03/06/2021 7:43 am
Topic starter
the fact the Monitor is not running (has crashed) is a good piece of information. We are planning on creating a debug version of SoftRAID, perhaps tomorrow. It will collect additional information and hopefully help us solve this.
One more question: when you restart, does the monitor (icon) ever show up? Does it disappear when you run the app, or disappear on its own?
Posted : 03/06/2021 10:51 am
Topic starter
Engineering wants to check on these two specific issues:
Is the Monitor showing before you are running SoftRAID? (earlier question above)
If you startup with no SoftRAID disks connected, does the Monitor icon show ?
A)if you then launch SoftRAID does the status change?
B) If you connect the disks, does anything change?
Posted : 03/06/2021 12:26 pm
