SoftRAID Support
@softraid-support
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Joined: Aug 28, 2015
Last seen: May 9, 2026
Topics: 46 / Replies: 9132
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RE: Error Message: "An internal part of the SoftRaid monitor as stopped functioning"

@sas The SoftRAID Monitor is here:/Library/Application Support/SoftRAID Try double clicking it, then launching the SoftRAID Application, as a tem...

3 years ago
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RE: Error Message: "An internal part of the SoftRaid monitor as stopped functioning"

@timwux I will have a debug beta soon if anyone wants to help fix this. This issue is now at the top of the engineering queue.

3 years ago
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RE: Kernel Panics Softraid 7.5

@dkgross Yes it fixes this, I have posted in a couple places, and will post as needed. Our support pages will also be updated. We are doing addit...

3 years ago
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RE: Renewed license but SoftRaid app shows expiring today

Deactivate/Activate your license, which will force SoftRAID to "phone home", and it will reflect the new expiration date.

3 years ago
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RE: SoftRAID panes are suddenly empty and 90% of menu options grayed out

We are working on this issue. In the meantime, we discovered in most cases, if you launch the SoftRAID Monitor first, then launch SoftRAID 7.5, it wor...

3 years ago
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RE: Kernel Panics Softraid 7.5

MacOS 13.5 was released today. It fixes the Kernel panic with M2 Studio and 2023 Mac Pro!feel free to comment. This should be the final fix for al...

3 years ago
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RE: Error Message: "An internal part of the SoftRaid monitor as stopped functioning"

We do not yet understand the root cause of this, but it is inside some setting/preference/change in the System. A clean install system would not have ...

3 years ago
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RE: Kernel Panics Softraid 7.5

@joemikeb Thanks, We cannot comment publicly on bug fixes in Sonoma but if it is indeed fixed in 13.5, then you can expect the same fix being appli...

3 years ago
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RE: Kernel Panics Softraid 7.5

@joemikeb Correct, we have not had any reports of Sonoma fixing this bug yet.

3 years ago
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RE: Kernel Panics Softraid 7.5

@jd1 It likely is 100% behind us as soon as 13.5 is released. thanks for the feedback!

3 years ago
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RE: Should I still use Softraid for JBOD?

Your question is the value of SoftRAID for non RAID usage for monitoring. SoftRAID does give a simple view of disk health, without over complicating...

3 years ago
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RE: SoftRaid 7.5 XT won't mount OWC ThunderBay 8

@julian-boolean Upgrade to 13.4. If your volume does not mount, attach a new support file. the driver is not loading, that will be fixed in 13.4, w...

3 years ago
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RE: SoftRaid 7.5 XT won't mount OWC ThunderBay 8

@julian-boolean You forgot to attach a SoftRAID tech support file, from the system that is not mounting your volume.

3 years ago
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RE: SoftRaid 7.5 XT won't mount OWC ThunderBay 8

he Qx2 was a hardware RAID box. Are you sure this is not in a RAID 5 hardware format? Attach a SoftRAID tech support file here, we can take a look.

3 years ago
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RE: Unclear About the Update and Support Plan

When I remember to, I try to remove personal details from posts.I looked up your order and noticed it is a "free" upgrade, as part of your support pla...

3 years ago
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