Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up?

@dmarkes 

With SoftRAID 7.6.1 b6?

@softraid-support 

Yep, blue screen after restart.

Yes I'm getting the same thing again too after restart. Oddly, if you go to "Volume, then New" it seems to see a couple of the drives but not all of them.

@dmarkes 

Try this beta. Does it work?
https://s3.us-east-2.amazonaws.com/downloads.owc.com/softraid/mac/beta/SoftRAID+7.6.1+b6+debug.dmg

Ok, just tried it. Same issues as before. FYI, it also asks to initialize my TimeMachine drive after opening the app, when I press "cancel" I'm back to the solid blue screen.

@dmarkes 

What I need now is the tech support file, if possible. Paste this into terminal and attach the file created on the desktop.

sudo softraidtool generatereport ~/Desktop/d.markes.7.6.1.b6.11.23.23.sr_supt

If the command fails, I will need the debug log, but let me know this first.

Posted by: @softraid-support

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@dmarkes 

What I need now is the tech support file, if possible. Paste this into terminal and attach the file created on the desktop.

sudo softraidtool generatereport ~/Desktop/d.markes.7.6.1.b6.11.23.23.sr_supt

 

If the command fails, I will need the debug log, but let me know this first.

Did you get the one I sent?

@softraid-support Getting the same blue screen as John Graham above with 7.6.1 b6.

2019 MacPro with internal SATA

Sure thing. Here you go.

 and this is what I saw in terminal,

@stevebgb 

Can you send a new support file, after launching this version of SoftRAID? It has additional debug information info I will need. thanks!

@john-graham 

Yes I got it thanks

@softraid-support Hi there. This is the report having run 7.6.1 b6 with debug.

Oops disregard.

@stevebgb 

Thank you.

@john-graham 

thank you!