Hi I also have the instant DART crash under Ventura and the beta driver. I wrote more details in the the Ventura public beta driver thread.
Lets find out, we are going to work hard to get this fixed immediately. Let me know if you see this again.
I'm getting a very regular and reproducible panic with Ventura 13.0 (22A380) and an OWC Thunderbay 4 with RAID 5, 4x16TB HDD, optimized for digital photography, stripe unit size 16KB. Please help, this is rendering my photo archive system borderline unusable.
Please attach panic logs as text files (Make plain text in Text Edit) so others can read this thread.
We have reported this to Apple engineering and hopefully there will be something addressed soon. We do not control this issue, it is a bug in the DART controller on Apple Silicon.
@softraid-support I tried to attach as a text file and got an “invalid attachment file type” from the forum software y’all use… odd.
Okay, Apple’s fault, is there a support thread on their end I can send my log to, or are you guys in communication with them and have any idea of when they’ll issue a fix for this? Does this affect all RAID systems on AS or just OWC’s?
In Text Edit, you must use the menu command, "Make Plain Text", or it saves as RTF regardless of what you name the file.
We are in communication with Apple. I don't think there is a channel you can easily go to. I am not sure, but I think it only affects RAID 5 on SoftRAID, but there are undoubtably additional scenarios to trigger this, just not as frequent to affected systems.
@softraid-support It happened again. I plugged in the disk before starting the machine up a few minutes ago. The crash seems to be similar to the previous.
Unplugged disk before the machine rebooted, waited about 15 minutes then plugged it in. Seems to be happy thus far.
.. then crashed again.
We have 3 users of data we sent to Apple and are pushing this to get done. If you want to contribute, after next crash, save a System Diagnose file and a System Profile report. Post links to the files here, I will delete the links before approving your post.
A system diagnostic file is generated by this terminal command:
sudo sysdiagnose -f ~/Desktop/
Waited nearly two hours before plugging the disk in; crashed almost immediately.
I got a sysdiagnose file together also but am getting an "Error: Filetype not allowed" message when I try to attach it.
The file is 384.1 MB; a message under this edit window says max file size 50 MB
go to the url:
wetransfer.com
Click the button that says "I Agree".
Click the "Add your files" button and select the Sysdiagnose file.
Click the ... Button.
Select the "Get transfer link" button.
Click the large "Get a Link" button.
Attach that link. I will delete it before approving.
@softraid-support Here is enclosed link:
We have it. Thanks. We will forward this to Apple engineering also.
@softraid-support fwiw: upgraded SoftRAID to 7.0 and Ventura to 13.0.1. I waited about 18 minutes after reboot then connected the drive again. Time Machine backup started immediately and ran to completion without any issues. It has completed three others since then.
I didn't see anything in either set of release notes that would suggest that the issue was resolved. It had worked previously before failing as well so I may have just lucked out this time too. If it crashes again I'll make another set of files and report.