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[Sticky] Big Sur on M1 machines and SoftRAID issues

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(@softraid-support)
Member Admin

@dmwfotos

 

Try in teriminal:

 

rm -r /Library/Extensions/arcMSR.kext

 

Then

sudo kmutil clear-staging

followed by:

sudo kextcache -i /

 

And click your startup volume, and reinstall the softRAID driver. See if that works.

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Topic starter Posted : 10/01/2021 11:48 am
(@dmwfotos)
Active Member

 

@softraid-support

OK!

Finally got it working.

When I did the terminal command to remove the two kext files in the systems library extensions folder ArcMSR and Promise??? I got a message that they could not be found.

I ran the two sudo commands you listed and reinstalled Softraid. This time I got the message asking me to allow the installation and went through that approval process.

Softraid completed installing and got the restart request.

Following restart I looked at the extensions list in About this Mac. It showed that the Softraid driver was installed. Although both the other extensions were still in the list although not installed.

Softraid started and I was able to initialized the drives and create three volumes.

So, it's functioning as it should.

Thanks for your help.

I included a report for your reference.

 

This post was modified 2 years ago by dmwfotos
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Posted : 10/01/2021 1:04 pm
(@softraid-support)
Member Admin

@dmwfotos

 

Feel free to attach the support file.

We are slowly understanding this Big Sur issue. Once we do, we hope to be able to anticipate it. and guide the user past the various security issues.

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Topic starter Posted : 10/01/2021 2:36 pm
(@dmwfotos)
Active Member

@softraid-support

 

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Posted : 10/01/2021 2:37 pm
(@softraid-support)
Member Admin

@dmwfotos

 

Interesting the file is still there, as you mentioned, but not listed as "loadable". That is why SoftRAID is working, but I don't know what the change was.

thanks!

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Topic starter Posted : 10/01/2021 4:07 pm
(@david1977)
New Member

Hello,
I had already written on the forum and I come back because I have a problem.
As a reminder, I have a MacMini M1 with a ThunderBay4 and 4 hard drives of 6 TB each. I made a certification of the disks which lasted several days, then I selected my 4 hard drives that I initialized in SOFTRAID (beta version), then I created a new volume in HFS + with the default parameters , everything is going well and I have the RAID5 volume which appears in the right column but it is not mounted and refuses to mount when I force it ... Suddenly the RAID does not appear on my desktop.
Is this normal?

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Posted : 11/01/2021 6:23 am
(@david1977)
New Member

Clarification :
When creating the volume, SOFTRAID informed me that it could not create a file system on the volume. Then it shows me everything as if it was okay (except that the disk is not mounted).

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Posted : 11/01/2021 8:15 am
(@softraid-support)
Member Admin

The SoftRAID driver is not loading, I suspect.

Did you "Allow" OWC as an identified developer in System Preferences/Security?

 

If you paste this commend into the terminal.app, does it show nothing? or show 6.0 b48 is loading?

 

sudo kextstat -b com.softraid.driver.SoftRAID

 

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Topic starter Posted : 11/01/2021 9:24 am
(@dmwfotos)
Active Member

@softraid-support

There was one other file that I removed. That one did not reappear. That may have been the problem. It was PromiseS???. I'm not sure why it was there.

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Posted : 11/01/2021 10:04 am
(@softraid-support)
Member Admin

@dmwfotos

These are "bundled" drivers. Its possible they are triggering issues with Big Sur. I do not know enough yet to do more than guess.

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Topic starter Posted : 11/01/2021 10:53 am
(@nwind)
Eminent Member

Running 6.0.1 b48 on M1 Air with ThunderBay 4 RAID with 4 WD 6TB Red+ drives.

Certification and initialization went without problems (kind of).
Created RAID 5 and start copying data with CCC app. Everything was fine for ~ 70% of 900GB data then Air went into Kernel panic and debuted. Rebut was slow and after rebut computer was sluggish. In SoftRaid volume was marked as Unmounted, but visible in Finder.
I tried to mount it and got second panic. Disconnected ThunderBay during rebut and Air buts up fast as usual and was responsive as usual. Connected back ThunderBay and without mounting volume in SR restart cloning. While I was typing this message got 3rd panic.
ThunderBay is disconnected now since I would say it's unusable as it is and it doesn't make me happy since I need it and ~$1K investment is unusable.

I don't know how to attach panic report since either ZIP to TXT not allowed. I can copy paste all 3 of them, but it will be quite long.

I would really appreciate any suggestion how to resolve it and make it usable.

Thanks!

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Posted : 14/01/2021 4:40 pm
(@softraid-support)
Member Admin

I added txt and .panic support to the forum. So attach a support file and you can add the panic logs.

 

I do not know what is wrong, I have not seen this behavior. It may be a hardware issue, maybe the support file will help.

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Topic starter Posted : 14/01/2021 5:39 pm
(@nwind)
Eminent Member

Here it is (I can't see an attachment):

 

This post was modified 2 years ago 2 times by nwind
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Posted : 14/01/2021 6:19 pm
(@nwind)
Eminent Member

Just in case (all 3 panic logs in one TXT file):

 
 
 
 
** Stackshot Succeeded ** Bytes Traced 467852 (Uncompressed 1181152) **
 
 
This post was modified 2 years ago by SoftRAID Support
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Posted : 14/01/2021 6:22 pm
(@nwind)
Eminent Member

Clarification: ThunderBay 4 is new which I received from OWC earlier this week.

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Posted : 14/01/2021 6:35 pm
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