[Sticky] Big Sur on M1 machines and SoftRAID issues
I've just purchased a Thunderbay 8 and have now spent over 6 hours trying to get it working on my 2018 iMac pro. I have Big Sur and cannot get SoftRaid working. If there is a working beta version can you please send me the link. All of the links above have generated missing domain etc. I'm am beyond frustrated with this process.
I have a M1 Mini running 11.1 running SoftRaid 6.0.1b52 and have had two hard crashes while trying to copy >10TB of data from a Mercury Elite Pro Dual to a ThunderBay 4 with 3 WD101EFAX configured in RAID 5. I've attached the tech support file and have saved the kernel panic trace. Is there any other information can I provide to you to help solve the issue?
When I try to attach a file with .txt extension it says the file type isn't allowed. Do you have a location I could upload it? I don't have the volume encrypted but it is an APFS volume.
Get info on the file and make sure it is not .txt.rtf. We should support .txt in the forum.
In browsing the Apple discussion forums, this seems to be a bug in Big Sur, but I am not sure there is a solution. Did you try disabling sleep?
The error I found there was a Thunderbolt timeout, not a kernel timeout, however.
I recommend posting a bug report on the discussions forums. With the full panic log. Your system appears clean, which helps.
I would use the top line of the panic as the title of the post.
Let us know what responses you get, or post the thread link.
@softraid-support - One note, I did have the Mercury Elite Pro connected to the second Thunderbolt port on the back of the Thunderbay 4 and a LG 4K display on the other USB-C port on the back of the Mini if it makes a difference.
Good morning everyone. We are back in the game. Big Sur developer beta 3 (not public!!!) has been released yesterday. Softraid works.
Had to uninstall using utilities, then reinstall. Allowing the driver passed, and the drive is mounting. No monitor, but I can live with that :)
@sunstarfire Is there a trick? I tried the same: uninstall, reinstall SoftRAID, ensure it has full disk access, reduced boot security yada yada. My external disks still won't mount, so still dead in the water. Arggg.
@flwehr cannot really reply until yours has been moderated, so sorry for answering here. As far as I can tell no trick, but again: We are talking about MacOS Big Sur 11.3 Beta 3, which right now is developer only, not public. Dunno if Apple is going to release this as public, they did in the past one or two days later, so maybe today or tomorrow. Again, here is what I did:
- updated MacOS OTA to Beta 3 (20e196f)
- started Softraid. drive was still there, but unmounted.
- uninstalled Softraid using the Utilities-menu
- deleted the SoftRaid folder from /Applications
- used a freshly downloaded b52
- Did the usual install, drag and drop SoftRaid folder to Applications and start the app
- App installed the driver
- Install said that a system extension was blocked, so I unlocked Settings and allowed that
- System restarted again, and voila, all is working
No trickery or weird things, as @softraid-support pretty much predicted: It was a bug in the OS, not on OWC's side.
We are confused here, as the fix is not in beta 3. Can you attach a SoftRAID tech support file?
I am glad you posted, but it is not what I expected!
the bug make it impossible for SoftRAID's driver to load, so this is interesting.