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[Sticky] Big Sur on M1 machines and SoftRAID issues

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(@softraid-support)
Member Admin

@antonyrock

JoeMikeB has the correct approach to all this. It can indeed be tedious, I am sorry for all your issues.

Go through once more and hope we get this.

 

Start with this, once again, to manually delete all SoftRAID components, I do not know why you are still getting the Monitor crashes/failure to load.

 

Paste each command line below into the terminal application. You will need your normal admin password for some steps.

Delete the SoftRAID driver:

sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /

Now, Restart your computer

Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist

Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

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Topic starter Posted : 27/06/2021 10:58 pm
(@jdsatb)
Active Member

@softraid-support

 

That worked! Thanks for your excellent tech support. 

x

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Posted : 28/06/2021 1:03 pm
(@antonyrock)
Trusted Member

@softraid-support :-(

2021 06 29 03 32 03

 

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Posted : 28/06/2021 7:33 pm
(@softraid-support)
Member Admin

@antonyrock

I agree that this is so frustrating, I wish I had a simple solution.

"uninstall SoftRAID" via terminal should have resolved this.

What was the last version of SoftRAID that worked for you?

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Topic starter Posted : 28/06/2021 7:52 pm
(@antonyrock)
Trusted Member

@softraid-support I did everything as you said, but it didn't help

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Posted : 29/06/2021 4:30 am
(@antonyrock)
Trusted Member

@softraid-support What was the last version of SoftRAID that worked for you?

it was when you said install mac os for beta testers then everything worked fine

 

 

This post was modified 7 months ago by SoftRAID Support
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Posted : 29/06/2021 8:01 am
(@antonyrock)
Trusted Member

step...5745 -

This post was modified 7 months ago by SoftRAID Support
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Posted : 29/06/2021 8:37 am
(@softraid-support)
Member Admin

@antonyrock

I have an idea.

If you first disconnect all disks except the internal, does SoftRAID launch?

It looks to me as if collecting SMART data is hanging the SoftRAID Monitor. The window is blank for a long time, as the App cannot get access to the disks, or there is a hang collecting info.

(in particular, the application interface should show your internal disk almost immediately, not have that long period with a blank screen)

If you create a clean new system, does SoftRAID launch?

(Disk Utility, add a new volume, boot with command r, internet recovery mode and reinstall MacOS, and point it to this new volume. With APFS, it will not disrupt your current system, but live side by side, as volumes share space in the same APFS container)

I am not sure if I should post your videos they may contain a private link to you.

This post was modified 7 months ago by SoftRAID Support
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Topic starter Posted : 29/06/2021 10:03 am
(@antonyrock)
Trusted Member

@softraid-support

If you first disconnect all disks except the internal, does SoftRAID launch? no

Hello. Installing a new OS in a new volume solved the problem, soft raid is working properly. But how do I solve the problem in my current OS ?

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Posted : 05/07/2021 12:07 pm
(@softraid-support)
Member Admin

@antonyrock

Its weird, as you did the "manual" uninstall via all the terminal commands, so it probably is something blocking SoftRAID monitor, rather than a damaged SoftRAID file.

What if you remove the Samsung drivers? Just a guess.

 

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Topic starter Posted : 05/07/2021 1:22 pm
(@antonyrock)
Trusted Member

@softraid-support What if you remove the Samsung drivers? Just a guess. 

I deleted them. it didn't help. I can give you remote control. i really want to fix my problem With the soft raid

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Posted : 05/07/2021 1:59 pm
(@softraid-support)
Member Admin

@antonyrock

If you did not use an uninstaller, did you also run these two commands in the terminal and restart?

sudo kmutil clear-staging
sudo kextcache -i /

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Topic starter Posted : 05/07/2021 2:24 pm
(@softraid-support)
Member Admin

@antonyrock

I do not think remote will help, as all I can really do is what I recommended.

Just as a test, what if you try the SoftRAID 6 current beta?

http://www.softraid.com/sr_beta

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Topic starter Posted : 05/07/2021 2:34 pm
(@antonyrock)
Trusted Member

@softraid-support it didn't help

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Posted : 05/07/2021 2:55 pm
(@softraid-support)
Member Admin

@antonyrock

What if you use Migration Assistant to move all your files to the "clean" system, if there is room on your volume?

I am sorry that I cannot find a simple solution at this time.

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Topic starter Posted : 05/07/2021 8:56 pm
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