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[Sticky] Big Sur on M1 machines and SoftRAID issues

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(@softraid-support)
Member Admin

@antonyrock

Thank you.

We are going to put together a package for Apple. Can we pass your crash information and name/email to Apple engineering?

I will need some more data from you to pass this on, if you agree.

 

ReplyQuote
Topic starter Posted : 05/08/2021 10:19 am
(@lennardsmith)
New Member

@softraid-support I'm still having issues running my Mediasonic Probox on Big Sur.

Big Sur 11.5
SoftRaid 6.05

I continue to get the pink screen and kernel panic when I turn on my raid drive. I'm not sure what to do next. Are you able to assist?  Thank you!

 

 

panic(cpu 0 caller 0xfffffe001a531798): "dart-apcie1 (0xfffffe2332e50000): DART(DART) error: SID 1 write protect exception on write with DVA 0x5518000 (TTBR 0 SEG 0x2 PTE 0x546) ERROR_STATUS 0x81000408 TIME 0x8b41e73d5c TTE 0xb27c10083 AXI_ID 0)"

Debugger message: panic

Memory ID: 0x6

OS release type: User

OS version: 20G71

Kernel version: Darwin Kernel Version 20.6.0: Wed Jun 23 0027 PDT 2021; root:xnu-7195.141.2~5/RELEASE_ARM64_T8101

Fileset Kernelcache UUID: 30D51067A55177473519BD211C009F6E

Kernel UUID: AC4A14A7-8A8E-3AE6-85A6-55E6B2502BF9

iBoot version: iBoot-6723.140.2

secure boot?: YES

Paniclog version: 13

KernelCache slide: 0x0000000011360000

KernelCache base:  0xfffffe0018364000

Kernel slide:      0x0000000011ea8000

Kernel text base:  0xfffffe0018eac000

Kernel text exec base:  0xfffffe0018f78000

mach_absolute_time: 0x357a08d2e

Epoch Time:        sec       usec

  Boot    : 0x610d288e 0x0001fc60

  Sleep   : 0x00000000 0x00000000

  Wake    : 0x00000000 0x00000000

  Calendar: 0x610d2add 0x00042674

 

CORE 0 recently retired instr at 0xfffffe00190e96a4

CORE 1 recently retired instr at 0xfffffe00190ead6c

CORE 2 recently retired instr at 0xfffffe00190ead6c

CORE 3 recently retired instr at 0xfffffe00190ead6c

CORE 4 recently retired instr at 0xfffffe00190ead70

CORE 5 recently retired instr at 0xfffffe00190ead70

CORE 6 recently retired instr at 0xfffffe00190ead70

CORE 7 recently retired instr at 0xfffffe00190ead70

CORE 0 PVH locks held: None

CORE 1 PVH locks held: None

CORE 2 PVH locks held: None

CORE 3 PVH locks held: None

CORE 4 PVH locks held: None

CORE 5 PVH locks held: None

CORE 6 PVH locks held: None

CORE 7 PVH locks held: None

CORE 0 is the one that panicked. Check the full backtrace for details.

CORE 1: PC=0xfffffe00195de584, LR=0xfffffe001965106c, FP=0xfffffe30af66b800

CORE 2: PC=0xfffffe001969e844, LR=0xfffffe001969e844, FP=0xfffffe3043043f00

CORE 3: PC=0x00007ffe946f7f40, LR=0x00007ffe9494328c, FP=0x000000030d8f90e0

CORE 4: PC=0xfffffe0018ff1a64, LR=0xfffffe0018ff1a5c, FP=0xfffffe30b3f5bee0

CORE 5: PC=0xfffffe0018ff1a64, LR=0xfffffe0018ff1a5c, FP=0xfffffe3086cc3ee0

CORE 6: PC=0xfffffe0018ff1a64, LR=0xfffffe0018ff1a5c, FP=0xfffffe3043263ee0

CORE 7: PC=0xfffffe0018ff1a64, LR=0xfffffe0018ff1a5c, FP=0xfffffe30afe5bee0

Panicked task 0xfffffe16790d3440: 527 pages, 5 threads: pid 988: AdobeCRDaemon

Panicked thread: 0xfffffe1679862640, backtrace: 0xfffffe3029597550, tid: 9791

  lr: 0xfffffe0018fc6b68  fp: 0xfffffe30295975c0

  lr: 0xfffffe0018fc694c  fp: 0xfffffe3029597630

  lr: 0xfffffe00190f01c8  fp: 0xfffffe3029597650

  lr: 0xfffffe00190e1674  fp: 0xfffffe3029597700

  lr: 0xfffffe0018f7f7e8  fp: 0xfffffe3029597710

  lr: 0xfffffe0018fc65dc  fp: 0xfffffe3029597aa0

  lr: 0xfffffe0018fc65dc  fp: 0xfffffe3029597b10

  lr: 0xfffffe0019778e80  fp: 0xfffffe3029597b30

  lr: 0xfffffe001a531798  fp: 0xfffffe3029597da0

  lr: 0xfffffe001a531270  fp: 0xfffffe3029597e30

  lr: 0xfffffe001a530a5c  fp: 0xfffffe3029597ee0

  lr: 0xfffffe00196a67e8  fp: 0xfffffe3029597f20

  lr: 0xfffffe001a0de8c8  fp: 0xfffffe3029597fb0

  lr: 0xfffffe00196cd308  fp: 0xfffffe3029597fc0

  lr: 0xfffffe00190e4148  fp: 0xfffffe3029597fe0

  lr: 0xfffffe0018f7f85c  fp: 0xfffffe3029597ff0

      Kernel Extensions in backtrace:

         com.apple.driver.AppleT8020DART(1.0)[CA7E5ECE-B7E9-3AB8-A9EF-08838AA1CAC3]@0xfffffe001a52c000->0xfffffe001a533fff

            dependency: com.apple.driver.AppleARMPlatform(1.0.2)[5E9CCC2E-8DAD-3602-9B36-6A976B6F7995]@0xfffffe00198d4000->0xfffffe0019923fff

            dependency: com.apple.driver.IODARTFamily(1)[E5C341EF-A949-33A0-81DE-3CB3C94381E2]@0xfffffe001b008000->0xfffffe001b01bfff

         com.apple.driver.AppleInterruptController(1.0d1)[D15A24BC-1D17-3665-85C0-A51650EB6565]@0xfffffe001a0dc000->0xfffffe001a0dffff

            dependency: com.apple.driver.AppleARMPlatform(1.0.2)[5E9CCC2E-8DAD-3602-9B36-6A976B6F7995]@0xfffffe00198d4000->0xfffffe0019923fff

 

last started kext at 14332275705: com.softraid.driver.SoftRAID 6.0.5 (addr 0xfffffe00181fc000, size 16384)

loaded kexts:

com.softraid.driver.SoftRAID 6.0.5

com.apple.iokit.SCSITaskUserClient 436.140.1

com.apple.filesystems.smbfs 3.6

com.apple.filesystems.autofs 3.0

com.apple.fileutil 20.036.15

com.apple.iokit.IOBluetoothSerialManager 8.0.5d7

com.apple.driver.AppleBiometricServices 1

com.apple.driver.AppleTopCaseHIDEventDriver 4050.1

com.apple.driver.AppleUSBTopCaseDriver 4050.1

com.apple.driver.BCMWLANFirmware4378.Hashstore 1

com.apple.driver.AppleAOPVoiceTrigger 11.5

com.apple.driver.AppleThunderboltIP 4.0.3

com.apple.iokit.AppleBCM5701Ethernet 11.0.0

com.apple.driver.DiskImages.ReadWriteDiskImage 493.0.0

com.apple.driver.DiskImages.UDIFDiskImage 493.0.0

com.apple.driver.DiskImages.RAMBackingStore 493.0.0

com.apple.driver.DiskImages.FileBackingStore 493.0.0

com.apple.driver.CoreKDL 1

com.apple.driver.SEPHibernation 1

com.apple.filesystems.apfs 1677.141.1

com.apple.driver.AppleUSBDeviceNCM 5.0.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 556.100.11

com.apple.security.BootPolicy 1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.nke.l2tp 1.9

com.apple.filesystems.tmpfs 1

com.apple.driver.ApplePMP 1

com.apple.IOTextEncryptionFamily 1.0.0

com.apple.driver.ApplePMPFirmware 1

com.apple.driver.AppleSmartIO2 1

com.apple.driver.AppleCS42L83Audio 442.26

com.apple.driver.AppleSPMIPMU 1.0.1

com.apple.AppleEmbeddedSimpleSPINORFlasher 1

com.apple.driver.AppleTAS5770LAmp 442.26

com.apple.driver.AppleT8103CLPCv3 1

com.apple.driver.AppleT8020SOCTuner 1

com.apple.AGXG13G 173.28.7

com.apple.driver.AppleAVD 385

com.apple.driver.AppleAVE2 401.73.4

com.apple.driver.AppleJPEGDriver 4.6.0

com.apple.driver.AppleMobileDispH13G-DCP 140.0

com.apple.driver.usb.AppleUSBHostT8103 1

com.apple.driver.AudioDMAController-T8103 1.60.5

com.apple.driver.AppleSPIMC 1

com.apple.driver.AppleS5L8960XNCO 1

com.apple.driver.AppleT8103PMGR 1

com.apple.driver.AppleS8000AES 1

com.apple.driver.AppleS5L8920XPWM 1.0.0d1

com.apple.driver.AppleS8000DWI 1.0.0d1

com.apple.driver.AppleS5L8960XWatchDogTimer 1

com.apple.driver.AppleInterruptController 1.0.0d1

com.apple.driver.AppleBluetoothModule 1

com.apple.driver.AppleSamsungSerial 1.0.0d1

com.apple.driver.AppleBCMWLANBusInterfacePCIe 1

com.apple.driver.AppleMCDP29XXUpdateSupport 1

com.apple.driver.AppleT8020DART 1

com.apple.driver.AppleS5L8940XI2C 1.0.0d2

com.apple.driver.AppleT8101 1

com.apple.driver.AppleM68Buttons 1.0.0d1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.usb.AppleUSBUserHCI 1

com.apple.iokit.IOKitRegistryCompatibility 1

com.apple.iokit.EndpointSecurity 1

com.apple.driver.AppleDiskImages2 1

com.apple.AppleSystemPolicy 2.0.0

com.apple.nke.applicationfirewall 311

com.apple.kec.InvalidateHmac 1

com.apple.kext.triggers 1.0

com.apple.iokit.IOAVBFamily 940.4

com.apple.plugin.IOgPTPPlugin 985.2

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleMesaSEPDriver 100.99

com.apple.iokit.IOBiometricFamily 1

com.apple.driver.AppleActuatorDriver 4440.3

com.apple.driver.AppleHSBluetoothDriver 4050.1

com.apple.driver.IOBluetoothHIDDriver 8.0.5d7

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.AppleMultitouchDriver 4440.3

com.apple.driver.AppleInputDeviceSupport 4400.35

com.apple.driver.AppleHIDKeyboard 224

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.AppleUSBAudio 405.39

com.apple.iokit.IOAudioFamily 300.6.1

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleAOPAudio 16.2

com.apple.driver.IOBluetoothHostControllerPCIeTransport 8.0.5d7

com.apple.iokit.IOBluetoothHostControllerTransport 8.0.5d7

com.apple.driver.usb.AppleEmbeddedUSBXHCIPCI 1

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.AppleEmbeddedUSB 1

com.apple.driver.AppleConvergedIPCOLYBTControl 1

com.apple.driver.AppleConvergedPCI 1

com.apple.driver.AppleBluetoothDebug 1

com.apple.driver.DiskImages.KernelBacked 493.0.0

com.apple.driver.AppleSEPHDCPManager 1.0.1

com.apple.driver.AppleTrustedAccessory 1

com.apple.iokit.AppleSEPGenericTransfer 1

com.apple.driver.AppleXsanScheme 3

com.apple.driver.usb.networking 5.0.0

com.apple.driver.AppleThunderboltDPInAdapter 8.1.4

com.apple.driver.AppleThunderboltDPAdapterFamily 8.1.4

com.apple.driver.AppleThunderboltUSBDownAdapter 1.0.4

com.apple.driver.AppleThunderboltPCIDownAdapter 4.1.1

com.apple.driver.AppleBTM 1.0.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.nke.ppp 1.9

com.apple.driver.AppleDCPDPTXProxy 1.0.0

com.apple.driver.DCPDPFamilyProxy 1

com.apple.driver.AppleBSDKextStarter 3

com.apple.driver.AppleSPU 1

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.AGXFirmwareKextG13GRTBuddy 173.28.7

com.apple.AGXFirmwareKextRTBuddy64 173.28.7

com.apple.driver.AppleStockholmControl 1.0.0

com.apple.driver.AppleDiagnosticDataAccessReadOnly 1.0.0

com.apple.driver.AppleNANDConfigAccess 1.0.0

com.apple.driver.AppleCSEmbeddedAudio 442.26

com.apple.driver.AppleDialogPMU 1.0.1

com.apple.driver.AppleHPM 3.4.4

com.apple.driver.AppleEmbeddedAudio 442.26

com.apple.iokit.AppleARMIISAudio 80.34.1

com.apple.driver.ApplePassthroughPPM 3.0

com.apple.driver.AppleMCA2-T8103 540.10

com.apple.iokit.IOGPUFamily 21.11

com.apple.driver.AppleH11ANEInterface 4.75.0

com.apple.driver.DCPAVFamilyProxy 1

com.apple.iokit.IOMobileGraphicsFamily-DCP 343.0.0

com.apple.driver.AppleDCP 1

com.apple.driver.AppleFirmwareKit 1

com.apple.iokit.IOMobileGraphicsFamily 343.0.0

com.apple.driver.AppleSPMI 1.0.1

com.apple.driver.AppleT8103TypeCPhy 1

com.apple.driver.AppleUSBXDCIARM 1.0

com.apple.driver.AppleUSBXDCI 1.0

com.apple.iokit.IOUSBDeviceFamily 2.0.0

com.apple.driver.usb.AppleUSBXHCIARM 1

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.AppleEmbeddedUSBHost 1

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleSART 1

com.apple.driver.ApplePMGR 1

com.apple.driver.watchdog 1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.driver.AppleDisplayCrossbar 1.0.0

com.apple.driver.AppleTypeCPhy 1

com.apple.driver.AppleThunderboltNHI 7.2.8

com.apple.driver.AppleT8103PCIeC 1

com.apple.iokit.IOThunderboltFamily 9.3.2

com.apple.driver.ApplePIODMA 1

com.apple.driver.AppleT8103PCIe 1

com.apple.driver.AppleMultiFunctionManager 1

com.apple.driver.AppleEmbeddedPCIE 1

com.apple.driver.AppleBluetoothDebugService 1

com.apple.driver.AppleBCMWLANCore 1.0.0

com.apple.iokit.IO80211FamilyV2 1200.12.2b1

com.apple.driver.IOImageLoader 1.0.0

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IODisplayPortFamily 1.0.0

com.apple.driver.AppleGPIOICController 1.0.2

com.apple.driver.AppleFireStormErrorHandler 1

com.apple.driver.AppleMobileApNonce 1

com.apple.iokit.IOTimeSyncFamily 985.2

com.apple.driver.DiskImages 493.0.0

com.apple.iokit.IOGraphicsFamily 585.1

com.apple.iokit.IOBluetoothFamily 8.0.5d7

com.apple.iokit.IOBluetoothPacketLogger 8.0.5d7

com.apple.driver.FairPlayIOKit 68.7.1

com.apple.iokit.CoreAnalyticsFamily 1

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleSEPKeyStore 2

com.apple.driver.AppleUSBTDM 511.141.1

com.apple.iokit.IOUSBMassStorageDriver 184.140.2

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOSCSIBlockCommandsDevice 436.140.1

com.apple.iokit.IOSCSIArchitectureModelFamily 436.140.1

com.apple.driver.AppleIPAppender 1.0

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.RTBuddy 1.0.0

com.apple.driver.AppleEmbeddedTempSensor 1.0.0

com.apple.driver.AppleARMPMU 1.0

com.apple.iokit.IOAccessoryManager 1.0.0

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.4

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.AppleA7IOP 1.0.2

com.apple.driver.IOSlaveProcessor 1

com.apple.driver.AppleBiometricSensor 2

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.AUC 1.0

com.apple.iokit.IOAVFamily 1.0.0

com.apple.iokit.IOHDCPFamily 1.0.0

com.apple.iokit.IOCECFamily 1

com.apple.iokit.IOAudio2Family 1.0

com.apple.driver.AppleEmbeddedAudioLibs 1.17

com.apple.driver.AppleFirmwareUpdateKext 1

com.apple.driver.AppleM2ScalerCSCDriver 265.0.0

com.apple.iokit.IOSurface 290.8.1

com.apple.driver.IODARTFamily 1

com.apple.security.quarantine 4

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.kext.CoreTrust 1

com.apple.security.AppleImage4 3.0.0

com.apple.iokit.IOCryptoAcceleratorFamily 1.0.1

com.apple.driver.AppleARMPlatform 1.0.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOReportFamily 47

com.apple.kec.pthread 1

com.apple.kec.corecrypto 11.1

com.apple.kec.Libm 1

 

** Stackshot Succeeded ** Bytes Traced 360332 (Uncompressed 888720) **

 

ReplyQuote
Posted : 06/08/2021 7:43 am
(@softraid-support)
Member Admin

@lennardsmith

Would you be willing to collect some data and (perhaps) allow Apple engineering to get in touch with you?

What we need is:

Does this happen only when you plug it in at startup? or also if you plug it in after boot?

Next crash, I need these:

System Profiler report (about this mac)

SoftRAID Tech Support file

System Diagnosis file (paste this into terminal.app ASAP after restart)

sudo sysdiagnose -f ~/Desktop/

We think we have someone in Apple engineering willing to look at these.

Post when you have it, you will need to get the data to me outside the forum, as the System Diagnose is often greater than 200MB.

 

ReplyQuote
Topic starter Posted : 06/08/2021 8:40 am
(@majortom67)
Eminent Member

I had once again the problem changing the connection of my Terramaster 5 bay to the MacMini from usb-c/usb-c to usb-c/usb3. And when this happens the raid is lost. Needs to be rebuild disabling SR and reformatting disks ir the system will be stuck in a loop of crashes at login. 

Switched to Apple's raid until problem is not solved but it's frustrating to be limited to raid 10 (2TB) instead of raid 5 (4TB).

I'm thanking Apple, of course, although in the past I thought was SR's fault but I know what odd policy is Apple doing about kernel ext's management.

If 11.5.2 changes the things, please let me know.

This post was modified 6 months ago by majortom67
ReplyQuote
Posted : 11/08/2021 1:11 pm
(@softraid-support)
Member Admin

@majortom67

Can't you just change the cable back to USB C to C? The crashes should not destroy the RAID volume.

 

I do not know the status of this issue. I doubt Apple is going to fix it, as it is not in "standard" MacOS, but will investigate.

ReplyQuote
Topic starter Posted : 12/08/2021 2:54 am
(@majortom67)
Eminent Member

@softraid-support

Unfortunately the RAID is gone (but I'm keeping constantly a backup of it until the kext problem is fixed). No, I can't switch back to USB-c port as i need it for other purposes.

Thanks.

 

ReplyQuote
Posted : 12/08/2021 3:49 am
(@softraid-support)
Member Admin

@majortom67

I will see if I can get any status on this issue.

ReplyQuote
Topic starter Posted : 12/08/2021 10:06 am
(@majortom67)
Eminent Member

@softraidsupport

Thanks. I did a test and I'm wondering if my problem is different as per this post:

https://forums.softraid.com/investigating-problems-with-disks/sr-and-wd-red-ssd-sata-sa500/#post-11213

ReplyQuote
Posted : 14/08/2021 1:56 pm
(@softraid-support)
Member Admin

@majortom67

There is a macOS issue with USB C to A cabling that affects SoftRAID RAID 4/5 volumes in particular. (kernel panic as soon as the volume tries to mount)

 

I do not think you are experiencing a WD issue, from what I know.

If you use this as RAID 0, all is OK? (with SoftRAID)

ReplyQuote
Topic starter Posted : 14/08/2021 3:37 pm
(@majortom67)
Eminent Member

Surely happens also with Raid 10 (crash at mounting). Also went back to usbc/usbc and problems persist.

I would be glad to do many other tests but I'm afraid to break the Terramaster's disk sockets.

Thanks

Simon

 

 

 

ReplyQuote
Posted : 14/08/2021 4:22 pm
(@softraid-support)
Member Admin

@majortom67

RAID 10 is not a scenario with the issue causing crashing over USB.

How much data is on the volume? Can you erase and restore? Still happens?

Happens 100% when connecting? Waiting a few minutes after startup same thing?

Can you attach a support file?

I would also like to see the crash report. (get more details after "report to Apple") save it as txt and attach it.

ReplyQuote
Topic starter Posted : 15/08/2021 1:09 am
(@majortom67)
Eminent Member

On the volume I have 1,15 TB of data. Yes, I did erase ad restored but nothing changed. Crash happens while writing data to the RAID.

I'll attach a support file as far as I'll have some time to reply the problem.

Thanks.

 

ReplyQuote
Posted : 15/08/2021 4:25 am
(@softraid-support)
Member Admin

@majortom67

Make sure you save a crash log also, as I need to see if there is a clear cause to the crash.

ReplyQuote
Topic starter Posted : 15/08/2021 11:04 am
(@majortom67)
Eminent Member

Yes, I'm aware of your needings but I'll need to work with the raid for a while and I'll manage with raid1 on rotational disks and usbc to usbc 

I'll then retry with SSDs with and without usbc to usb3.

Thanks.

ReplyQuote
Posted : 15/08/2021 11:42 am
(@antonyrock)
Trusted Member

@softraid-support yes you can..

ReplyQuote
Posted : 16/08/2021 3:38 am
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