SoftRAID Support
@softraid-support
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Joined: Aug 28, 2015
Last seen: May 5, 2026
Topics: 46 / Replies: 9132
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RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up?

@john-graham Thanks, so 7.6 is not, but this debug is working fine? We only changed the debug data collection. this indicates the problem is a "tim...

3 years ago
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RE: Corrupt Disk Image

I personally checked and the DMG is not damaged. Try downloading directly, softraid.com/sr that should work.

3 years ago
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RE: RAID 1+0 volume in two enclosures has split how to re-combine

Were these in a single enclosure? What you do is rename one volume. (I am assuming both mount) manually review the two volumes and either decide o...

3 years ago
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RE: Write performance on Windows 11

@carlosduhaime SoftRAId for MacOS is nearly 30 years old. SoftRAID for windows does not yet have all the features of the mac version. When we reach...

3 years ago
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RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up?

@dguisinger01 Lets see if you can get me a support file via terminal. paste this into the terminal.app and send me the file, on the desktop. Ignore...

3 years ago
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RE: Disk failed, now cannot remove "missing disk" nor add new disk through SoftRaid.

This is complicated. There are two disks missing. Neither has the partition map for the volume on it. Is there any chance you deleted the volume, or...

3 years ago
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RE: SoftRaid 7.5 disks & volumes suddenly empty

@electroant64 The actual problem is the Monitor cannot talk to the Application to tell it what disks are present. We are not sure what is causing t...

3 years ago
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RE: Expand RAID5 Volume by Replacing with higher capacity full set

@enginerd I am not entirely clear on the state of this. The new drive, with 28 hours, it does not appear that it full rebuilt? Do you know? There a...

3 years ago
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RE: System Crash on Waking from Sleep

@tiernano These crashes are from a kernel data abort. We do not know the cause yet, we filed a bug on this last year, no fix yet. Let me find out i...

3 years ago
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RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up?

@slippery Note that the Application error is annoying but not a risk to your data. Want to run the 7.61 b2 debug beta? All you need to do is laun...

3 years ago
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RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up?

These are the normal settings. One user found these blocked, so I was hopeful. We are working on this actively.

3 years ago
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RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up?

@john-graham What if you go to System Settings/General/Login.Is OWC listed (and enabled) for background services?

3 years ago
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RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up?

@john-graham Its very unlikely this is a hardware issue, the problem is SoftRAID Monitor is not getting through to the Application. We have another...

3 years ago
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RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up?

@john-graham Intersesting, on a clean install? Very strange.

3 years ago
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