@mark_isky I am in a different department. What is your case number?

@micheloupatrick the simplest answer is if you purchase any additional OWC enclosure with SoftRAID, you can use that license for all computers on y...

SoftRAID is a 100% owned subsidiary of OWC, since 2014. I am sorry if messaging is confusing. SoftRAID XT is included with OWC enclosures. As long...

@fenwayfrank go to the url:wetransfer.comClick the button that says "I Agree".Click the "Add your files" button and select the Sysdiagnose file.Cli...

@mark_isky That is so unethical. I will reply in the support ticket how to get the drives to us.

@fenwayfrank We have 3 users of data we sent to Apple and are pushing this to get done. If you want to contribute, after next crash, save a System ...

@fveja I did find out this code was put in 14 years ago, but no one remembers exactly what was done. Sorry.

@carynorton Yes, you could run into unexpected issues down the road, so its best to reset this macOS "database". Its no different than resetting ...

@imgoinmad Maybe by "MacOS 20" it will be fixed (sarcasm alert). This sleep issue has been around for more than 5 years. I think since the introd...

@heavyweather In Text Edit, you must use the menu command, "Make Plain Text", or it saves as RTF regardless of what you name the file. We are in ...

@carynorton I recommend you do this, as disabling SIP (even temporarily) can have longer term repercussions on installing drivers in Big Sur and la...

@mountaincat Try resetting the cables, if you have not yet. Pull the cables and plug them in firmly. Does that help?

@heavyweather Please attach panic logs as text files (Make plain text in Text Edit) so others can read this thread. We have reported this to Appl...

@imgoinmad With only one enclosure this should not be happening. Try moving to a different bus on the Studio, see if that helps.

In short, your units are under warranty, so all updates/upgrades are free during the warranty period and you are entitled to full tech support. When y...