SoftRAID Support
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Joined: Aug 28, 2015
Last seen: Apr 28, 2026
Topics: 46 / Replies: 9131
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RE: New Mac Studio M2. SoftRaid 8.3. ThunderBay Flex8. All Volumes Disappeared Waking Up - Not A Good Start!

@guitarflex If you bought with drives/blades, we certify them first, its part of the service, and whyt we can offer 3 year replacement warranty, un...

1 year ago
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1 year ago
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RE: New Mac Studio M2. SoftRaid 8.3. ThunderBay Flex8. All Volumes Disappeared Waking Up - Not A Good Start!

@guitarflex The computer needs to sleep for the enclosure to sleep, sorry if I wasn't clear.

1 year ago
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RE: New Mac Studio M2. SoftRaid 8.3. ThunderBay Flex8. All Volumes Disappeared Waking Up - Not A Good Start!

@guitarflex It may take as long as 2 minutes for the enclosure to sleep. then the light will go orange.

1 year ago
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RE: Cannot boot with ThunderBay enclosures post MacOS 15.2 DB2 on a 2019 Mac Pro

MacOS 15.3 was posted today, which should fix this issue.

1 year ago
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RE: MacOS Sequoia Issues

@sultan1966 15.3 was posted today.

1 year ago
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RE: New Mac Studio M2. SoftRaid 8.3. ThunderBay Flex8. All Volumes Disappeared Waking Up - Not A Good Start!

@guitarflex I have a request for you to try:unmount your volume. Wait 30 seconds (make sure all lights are "off" on the drives, then sleep. wait th...

1 year ago
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RE: SoftRAID 8.3 having issues with MacOS Sequoia 15.1

@imacer Some things that may help in testing this:if you only have 2 disks, create a non RAID, and convert to Mirror, does that work? If yes, if ...

1 year ago
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RE: Conversion Paths with SoftRAID

@smayer97 0 to 10 non RAID to 1 Sometimes 0 to 4 (there is a bug there, so I do not recommend it at present.)

1 year ago
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RE: Saving Word.docx issue v8.3

@dcc You can erase and choose a new file system in Disk Utility. I think this is simply a bug in Word saving to removable media. (Or it is an int...

1 year ago
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RE: New Mac Studio M2. SoftRaid 8.3. ThunderBay Flex8. All Volumes Disappeared Waking Up - Not A Good Start!

@guitarflex Do check, as I am not involved with hardware sales, so do not know the specific warranty policies on the 5 year warranty drives, unfortuna...

1 year ago
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RE: Saving Word.docx issue v8.3

Unlikely to be a permissions issue. take a USB Thumbdrive and do the same test. erase it as HFS see what happens.

1 year ago
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RE: New Mac Studio M2. SoftRaid 8.3. ThunderBay Flex8. All Volumes Disappeared Waking Up - Not A Good Start!

@guitarflex I am trying to get a 16TB Toshiba for testing, that is the delay (In a remote office) You can certainly clean the dust out, vacuuming...

1 year ago
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RE: SoftRAID 8.3 having issues with MacOS Sequoia 15.1

@imacer I need a SoftRAID tech support file. (if you cannot attach it, use filetransfer.io and post the link)

1 year ago
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RE: MS WORD failing to save properly

Please confirm this is Microsoft 365 version of Word. This would be a known bug in (Office) saving to removable media.

1 year ago
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