SoftRAID Support
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Joined: Aug 28, 2015
Last seen: Apr 28, 2026
Topics: 46 / Replies: 9131
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RE: TunderBay8: Last three of the green drive LED's are always on, the rest go off after disk activity stops

@whitedb Open a chat with support, as there may be a fix you can do without needing to replace the enclosure over lights.

2 years ago
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RE: TunderBay8: Last three of the green drive LED's are always on, the rest go off after disk activity stops

@whitedb SoftRAID does not care what order, or what enclosure/bus that drives are connected to. It will not harm anything.

2 years ago
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RE: TunderBay8: Last three of the green drive LED's are always on, the rest go off after disk activity stops

No this is not normal. If you unmount both volumes, after a minute or more, do the lights go off? If you shut down, swap the three drives with dif...

2 years ago
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RE: Can't Uninstall

@chellstephen A driver is not something you can uninstall by deleting the app. I said I would make your suggestions. I cannot do more than that. We...

2 years ago
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RE: io errors on raid5 volume

"Clear IO Counters", errors only, on the volume. Utilities menu

2 years ago
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RE: "Automatic Rebuild" but nothing happens

@girlyman It only takes a couple minutes to generate a support file, so restart and try again. Let me know if MacOS tells you the volume is damag...

2 years ago
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RE: "Automatic Rebuild" but nothing happens

Please attach a SoftRAID tech support file, I can check what is happening.

2 years ago
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RE: Can't 'erase' to APFS

@dmetz You are OK, I don't know how you get the inference it is an unsupported configuration. SoftRAID Cannot "erase" an APFS volume was the disc...

2 years ago
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RE: Can't 'erase' to APFS

@smayer97 Its in the mix for 8.1. APFS is complex and we are slowly adding full support. Some things get dropped in the deadlines to release, as yo...

2 years ago
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RE: Can't 'erase' to APFS

We do not support this at this time, as there is a different structure on APFS volumes. Easiest is delete the volume and recreate it.

2 years ago
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RE: Can't Uninstall

@porkch0p I will offer those suggestions.

2 years ago
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RE: Newbie Question: Can I add extra disks and create a second volume after creating my first volume

Each volume is independent, and SoftRAID does not care how they are connected (as long as direclty, not "ethernet") So yes you can do what you are r...

2 years ago
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RE: Write speed dropped by 35% after updating to macOS 14/SoftRAID 8

@burningman You cannot view it, as it is part binary (an emulator that lets us view SoftRAID as you see it) We have an FAQ here that describes wh...

2 years ago
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RE: Can't Uninstall

What do you mean, you cannot uninstall? Did you just delete the app? that does not uninstall, it just deletes the app. You need to uninstall from the ...

2 years ago
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RE: Raid 5 - No errors but doesn't mount

@gnkun A certify works because it is a thorough test. It takes about a day per 2TB, so on 18TB drives, expect 9 days. Sorry. ,but you are testing t...

2 years ago
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