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[Sticky] Big Sur on M1 machines and SoftRAID issues

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(@mountainman)
Eminent Member

@dannry Thanks for testing and reporting this.  Softraid, you should update your banner Critical announcement to include 11.2.1.  While I realize that this incompatibility is not Softraid's fault, it's getting really frustrating not being able to update to a stable Apple OS release for an extended period of time because Softraid is not compatible.  Coupled with the fact that the beta hasn't been updated in coming up on 2 months soon, it's hard to imagine a Softraid 6 with all predicted features in 2021.

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Posted : 10/02/2021 11:20 am
(@softraid-support)
Member Admin

This M1 issue is transient, it was a major change, and despite assurances by Apple, it was not 100% smooth for everyone. This adds meaning to the phrase "Bleeding edge", which many of us experienced in the earlier days of personal computing. We now expect it all to work 100% of the time, which is a sign of how reliable computers have become.

However, cyber intrusions have put Apple (and all hardware/software companies) in a bad light, as this same ease of use is easily exploited. The positive side of all this is Apple is doing a darn good job of minimizing hacks, intrusions, etc in macOS. So while we at SoftRAID feel a major brunt of this, we can understand why it happens. Apple cannot afford a major exploit and are moving mountains to avoid one.

When 11.3 is released, that will fix this round. Apple is moving the driver model to a more stable one, which they have announced starts with the next macOS release (12.0?) We will have a driver ready, if Apple is ready. Then issues like this will not happen again.

As to hardware RAID, it has its own issues. most companies simply stop supporting older controllers after a few years, and obsolescence is built in. We are still supporting older hardware, such as the original Mac Pro, and FireWire enclosures with SoftRAID, investments users made well over 10 years ago. Every thunderbolt enclosure ever shipped is still actively supported by SoftRAID. Try to find a 5 year old controller card for a failed hardware RAID.

The Thunderblade is a very nice design, quiet and fast. I have a feeling you will find it useful still.

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Topic starter Posted : 10/02/2021 1:08 pm
pruthe liked
(@softraid-support)
Member Admin

@mountainman

the web site is being updated.

there is a new beta in testing for release very soon. A lot of the changes made are not making it into the beta, but that does not mean progress is lacking. We are working on the user interface code currently, so it will probably go in all at once.

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Topic starter Posted : 10/02/2021 1:13 pm
(@pruthe)
Eminent Member

When I got my M1 Mac mini a couple months ago, since it was such a new system, I was thinking of using it as a test platform to see how it worked with all my existing hardware and software. My main development system is a Mac Pro (late 2013) and I use that for day to day work. When I wanted to test things out on the M1, I would shut down my Mac Pro, make the needed connections to the M1, then boot it up. Of course there were problems with both the hardware and software, but I'm slowly working out the kinks.

I've had to update many of the software apps on my M1. The web development app I use needed many updates over the last couple of months to correct M1 related issues, but is now starting to work pretty well. Just yesterday, I updated the driver to my Epson scanner and it's now working. With the b48 driver, my external Thunderbolt drives seem to work pretty well now with Softraid. I'm still having some issues with USB based drives. Because of the Apple driver issues with 11.2 and the Softraid driver, I'm still on 11.1. Hopefully, 11.3 will be out soon to correct this.

With all the major changes Apple has made in Big Sur and the M1, I can appreciate the issues SoftRAID Support has run into and it sounds like they are making good progress on getting them resolved. I can remember when Mac moved from PowerPC to Intel years ago and I think it took quite a while to get things (HW/SW) working right after that transition.

Sorry to hear of the problems @ironpig has run into with his storage devices. Hope he's able to work things out soon and complete his projects.

pruthe

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Posted : 10/02/2021 4:47 pm
(@nwind)
Eminent Member

It's getting really difficult to keep having this issues.

Just connected my RAID device and in about 15 sec got panic crash and reboot. After rebooting my Air went into weird state - no keyboard, no internet connection, spinning color wheel and required force reboot to get back to its senses.

I'm obviously still with 11.1

Crash report attached.

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Posted : 11/02/2021 12:54 pm
(@softraid-support)
Member Admin

I do not see anything about SoftRAID in the backtrace and the SoftRAID driver tries to put itself in the backtrace whenever even a disk controlled by SoftRAID is involved in a panic.

Is the DriveDx SAT driver M1 compatible? Its possible the system hung from a SMART query?

 

I searched the Apple discussions forums and did not see this error whatsoever (searched for primariliy ("Unexpected abort while on interrupt stack")

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Topic starter Posted : 11/02/2021 2:53 pm
(@nwind)
Eminent Member

@softraid-support

They do have dedicated M1 driver and it was fine before.

If my RAID is not connected then it's very stable. I was running it for 9 days strait with different devices connected/disconnected, but not RAID.

Perhaps it's a DriveDX and RAID combination, but without RAID DriveDX doesn't cause any problem.

I can try to remove DriveDX driver if you tell me how and see if there any difference and it might be useful (probably I'm not the only one using it :)

Thank you!

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Posted : 11/02/2021 4:09 pm
(@softraid-support)
Member Admin

Sure. I do not think DriveDx is M1 compatible. The SAT driver in particular, probably is not compatible with M1.

remove the SAT driver by this set of terminal commands:

    sudo rm -r /Library/Extensions/SATSMARTDriver.kext
    sudo rm -r /Library/Extensions/SATSMARTLib.plugin

Then run these two:

sudo kmutil clear-staging

followed by:

sudo kextcache -i /

restart.

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Topic starter Posted : 11/02/2021 5:16 pm
(@nwind)
Eminent Member

Thank you @softraid-support!

I did it and now running duplicate finder on my 13TB RAID to see what happens )

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Posted : 11/02/2021 7:07 pm
(@nwind)
Eminent Member

Binaryfruit (DriveDX) claims that they do have M1 driver.

Here:

https://binaryfruit.com/drivedx/kb#external-drive-support-macos-11-arm

I liked their SW and already paid for it. Any possibility that their driver and your SW Raid driver are not friends? I was running it with DriveDX driver without RAID connected with no issues.

This post was modified 2 years ago by nwind
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Posted : 11/02/2021 7:09 pm
(@softraid-support)
Member Admin

Good, I did not see it on theor support page.

 

What I was wondering was less about DriveDx, more the USB drivers (SAT SMART driver)

the DriveDx app is good, and while it exposes more technical information that most users want to see, is very useful for advanced users.

The concern was for the USB driver. Lets see if you have the same problem come up without it. I do not think there is a conflict between the DriveDx USB SMART driver and SoftRAID, but could be an issue with the M1 and the driver.

Please report back!

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Topic starter Posted : 11/02/2021 7:18 pm
(@nwind)
Eminent Member

@softraid-support

Didn't help :(

Crash and reboot.

Attached

 

This post was modified 2 years ago by nwind
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Posted : 11/02/2021 10:29 pm
(@softraid-support)
Member Admin

At least more data. This is a different crash, however, for whatever that is worth.

This is not an APFS encrypted volume is it?

Are you willing to try getting a core dump? It requires disabling SIP and setting an NVRAM setting. Then waiting for a crash and generating a core dump.

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Topic starter Posted : 12/02/2021 12:19 am
(@nwind)
Eminent Member

@softraid-support

I recently enabled FileVault on Macintosh HD. It's true

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Posted : 12/02/2021 1:18 am
(@softraid-support)
Member Admin

On your startup volume does not matter. But did you create a SoftRAID APFS volume, then erase it as encrypted in Disk Utility?

 

I ask, as a known kernel bug can cause crashing. We have reported this (and it is why we do not yet offer encryption in the beta), but it is not fixed yet.

I do not think you did, but need to ask. Its unlikely a startup encrypted volume could be causing this.

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Topic starter Posted : 12/02/2021 1:43 am
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